Customer Engineer

Customer Engineer MORE ABOUT BROWSERBASE Browserbase is the most reliable way for AI to use the web. We allow AI to safely read, write, and automate anything online on your behalf through a headless browser. We are a Series B startup that grew our revenue 5x in 2025 and are continuing to grow, fast. Backed by Kleiner Perkins, CRV, and Notable Capital, our scrappy, fast-moving team is building on our CEO's founding vision https://memos.hawkhill.ventures/p/an-internet-browser-for-ai to power the world's best AI tools and help everyone automate the web. POSITION OVERVIEW As a Customer Engineer at Browserbase, you'll be the technical bridge between our customers and our platform. You'll leverage your computer science background to provide expert technical support, drive customer onboarding and adoption, resolve complex integration challenges, and ensure our self-service customers successfully implement our technology. Your role is critical to customer retention, satisfaction, and ultimately the growth of Browserbase by ensuring customers realize the full value of our platform. KEY RESPONSIBILITIES - Technical Support: Serve as the primary technical point of contact for customers, providing expert troubleshooting and resolving complex technical inquiries via support tickets, email, and chat. - Customer Onboarding: Guide new customers through the implementation process, ensuring they successfully integrate Browserbase with their existing tech stack and automation workflows. - Self-Service Enablement: Monitor and optimize the self-service customer journey, identifying friction points and collaborating with product teams to improve conversion rates. - Technical Documentation: Contribute to knowledge base articles, integration guides, and troubleshooting documentation to enable customer self-service. - Customer Success: Monitor customer health metrics, identify at-risk accounts, and implement retention strategies to maintain and grow customer relationships. - Product Feedback Loop: Collect, analyze, and communicate customer feedback to product and engineering teams to influence roadmap priorities. - Integration Support: Assist customers with implementing Browserbase with Playwright, Puppeteer, Selenium, and various AI frameworks (crewAI, Langchain, Vercel AI SDK). - Customer Training: Develop and deliver technical training sessions to help customers maximize the value of Browserbase's features. QUALIFICATIONS - Bachelor's degree in Computer Science or related technical field. - 3+ years of experience in customer-facing technical roles (Customer Success, Solutions Engineering, Technical Support). - Strong technical background with understanding of web technologies, browser automation, and web application architecture. - Practical experience with one or more browser automation tools (Playwright, Puppeteer, Selenium). - Excellent troubleshooting and problem-solving skills for complex technical issues. - Strong communication skills with ability to explain technical concepts to audiences of varying technical expertise. - Experience supporting SaaS or developer tool products. - Self-motivated with excellent time management and prioritization skills. - Customer-centric mindset with a passion for helping developers succeed. - Familiarity with support ticketing systems and customer success tools. WHY YOU SHOULD JOIN US We’ll make sure you’re fully covered with health insurance, tech setup, flexible time off, and office snacks. We offer competitive salary and equity packages, and take careful consideration of each hire on our small team. We are fully in office 5 days a week in San Francisco near Union Square. We have a hard working, collaborative culture, and we’re energized by the prospect of Browserbase powering the largest AI applications. Working here means having flexibility and ownership over every piece of the product. This is a place to learn a ton, build your brand, and make an impact.