Deployment Strategist, AI Agents

<div class="content-intro"><p style="text-align: justify;">At Prodigal, we are building AI Agents for loan servicing and collections. Founded in 2018 by IITB alumni, our journey began with one bold mission: to eradicate the inefficiencies and confusion that have plagued the lending and collections industry for decades. We are backed by Y Combinator, Accel and Menlo Ventures. </p> <p style="text-align: justify;">Today, we stand at the forefront of a seismic shift in the industry, building Agentic AI applications for consumer finance. Powered by our cutting-edge platform, Prodigal’s Intelligence Engine (PIE), we’re creating the next-generation agentic workforce - one that empowers companies to achieve unprecedented levels of operational excellence and intelligence.</p> <p style="text-align: justify;">With over half a billion consumer finance interactions processed and a growing impact on more than 100 leading companies across North America, we’ve established ourselves as the go-to partner for organizations that demand more from their AI solutions. Our unparalleled experience, coupled with our trusted customer relationships, uniquely positions us to build Agentic AI applications that will revolutionize the future of consumer finance.</p> <p style="text-align: justify;">At Prodigal, we are driven by a singular, unrelenting purpose: to transform how consumer finance companies engage with their customers and, in turn, drive successful outcomes for all. </p></div><h3>The Role</h3> <p>This is one of the most critical and demanding roles at Prodigal.</p> <p>As a Deployment Strategist, you are the person who takes an AI agent from a signed contract to a live, performing system and then keeps it getting better. You sit at the intersection of customer understanding, technical depth, and operational rigor. You own the outcome.</p> <p>You will work directly with our North American customers - debt collection agencies, lenders, and loan servicers, to understand how their businesses actually run: their call flows, agent scripts/talk-tracks, compliance constraints, telephony/ dialer infrastructure, payment gateways, CRM systems, and APIs. You will translate that understanding into precise requirements and make sure what gets built is right before it ever touches a live call in production.</p> <p>This is not a project management role with a technical veneer. You will design how the agent should think, speak, and behave across every scenario, validate that it does, and push for refinements until the system performs at the level the customer and you expect.</p> <p>If you want to understand how enterprise AI actually gets deployed at scale, not in theory but in production, this is that role.</p> <h3>What You'll Own</h3> <p><strong>Customer Discovery and Scoping</strong></p> <ul> <li>Deeply understand each customer's business and existing call workflows.</li> <li>Map their full tech stack: telephony dialer, payment processors, portals, CRMs, and the APIs connecting them</li> <li>Design call flow diagrams and interaction maps that translate customer workflows into precise agent behaviours</li> <li>Translate complex, sometimes ambiguous requirements into clear, actionable scopes for engineering</li> </ul> <p><strong>Deployment and Phased Delivery</strong></p> <ul> <li>Own end-to-end delivery across multiple deployment phases</li> <li>Manage 4 to 6 concurrent deployments with strong project governance, clear milestones, and zero surprises for the customer</li> <li>Drive all customer-facing calls, from kickoff through go-live, with clarity, confidence, and follow-through</li> </ul> <p><strong>Agent Validation and Performance</strong></p> <ul> <li>Design comprehensive scenarios covering happy paths, edge cases and adversarial situations to ensure the agent is production-ready</li> <li>Conduct test calls alongside Agent Engineers to evaluate agent performance across real-world conditions</li> <li>Own the feedback loop: test → identify gaps → brief the Ag ... (truncated, view full listing at source)