Senior Manager, Product Analytics

Senior Manager, Product Analytics Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025 https://builtin.com/awards/san-francisco/2025/best-midsize-places-to-work?utm_campaign=bptw-2025&utm_content=article&utm_medium=website&utm_source=editorial, Top Places to Work by USA Today 2025 https://topworkplaces.com/company/front/, Y Combinator's list of Top Companies in 2023 https://www.ycombinator.com/topcompanies, #4 on Fortune’s Best Workplaces in the Bay Area™ https://www.greatplacetowork.com/best-workplaces/bay-area/2022?category=small-and-medium ,Inc. Magazine's 2022 Best Workplaces list https://www.inc.com/best-workplaces/2022, and Forbes Best Startup Employers 2022 List https://www.forbes.com/lists/americas-best-startup-employers/?sh=661411d52ad7. We are looking for a Senior Manager, Product Analytics to lead a small team of product analysts, partner deeply with Product and Engineering, and raise the bar for how we measure, learn, and make decisions. This is a high-ownership role for someone who can set direction, operate independently, and influence executive stakeholders while still staying close to the work. What you'll do: - Lead and develop a team of product analysts, including coaching, hiring, and setting a high standard for analytical quality and impact. - Own product measurement strategy across key surfaces, funnels, and customer journeys. Define success metrics, guardrails, and instrumentation expectations. - Partner with senior leaders in Product, Engineering, Design, and GTM to shape roadmap priorities and evaluate tradeoffs with data. - Drive insight to action, translating ambiguous questions into clear analyses, recommendations, and decisions. - Build scalable analytics systems, including experimentation practices (A/B testing), self-serve reporting, and data quality processes. - Tell compelling stories with data for executive audiences, including concise narratives, clear visuals, and actionable next steps. What skills and experience do you need? - Strong product analytics foundation: you have owned product metrics, funnel analysis, retention/cohort work, and north-star measurement in a product-led environment. Preference for experience in customer-facing products. - 2–3+ years of people management experience, with a track record of growing and retaining high-performing teams. - Experience partnering with executives and senior cross-functional leaders, and influencing decisions without relying on formal authority. - Strong judgment on data quality, instrumentation, and metric definitions (you know when the data is wrong, and how to fix it). - Experience building or scaling experimentation programs. - Strong SQL and data modeling fundamentals, and experience working with modern analytics tooling (e.g., Snowflake, dbt, Airflow, Mode, Omni or similar). - Excellent communication skills: you can make complex analysis understandable and useful. Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected. What we offer - Competitive salary - Equity (we are post-ser ... (truncated, view full listing at source)