Global Learning Operations & Governance Manager

<p data-pm-slice="1 1 []">CSQ126R20</p> <h2><strong>Role summary:</strong></h2> <p>The Global Operations Governance Manager is a senior, enterprise-level leader responsible for architecting the AI-enabled operating system that powers ENGAGE (aka Training Operations Team) globally. This role establishes and leads the Global Center of Excellence (CoE), designing a scalable hub-and-spoke model that transforms regional execution into predictable, revenue-aligned, and financially disciplined outcomes.</p> <p>This is a enterprise transformation role. You will embed automation, analytics, governance, and commercial rigor into the core of Learning Enablement (LE) operations, ensuring ENGAGE scales with consistency, control, and confidence.</p> <h2><strong>Why This Role Matters:</strong></h2> <p>This is a transformation year for Learning Enablement (LE). As learner demand, partners, SKUs, and regions scale, traditional operating models no longer hold. Success requires <strong>predictive visibility, automation-first execution, and globally consistent governed operations</strong>, not incremental process improvement.</p> <p>This role enables ENGAGE to operate with repeatable economics, convert operational gains into measurable capacity and revenue impact, reduce reliance on manual intervention, and scale with discipline.</p> <h2><strong>Key Responsibilities:</strong></h2> <h4><strong>Global Operating Model CoE Leadership</strong></h4> <ul> <li>Establish and lead the Global Center of Excellence as the owner of operating standards, governance, tooling, and analytics.</li> <li>Design and operationalize a hub-and-spoke model that balances global consistency with strong regional execution.</li> <li>Standardize planning cadences, decision rights, playbooks, and forecasting frameworks.</li> <li>Embed accountability and performance rigor into QBRs, MBRs, and global reviews.</li> </ul> <h4><strong>AI-Enabled Operations Telemetry</strong></h4> <ul> <li>Enhance and lead ENGAGE’s AI-first operating roadmap.</li> <li>Operationalize real-time KPIs, dashboards, and predictive exception signals to surface demand, capacity, and risk.</li> <li>Institutionalize intelligent intake, agentic workflows, and automation across scheduling, forecasting, certification, and partner management.</li> <li>Establish governance principles for AI and automation, ensuring reliability, transparency, and measurable business impact.</li> </ul> <h4><strong>Commercial Strategy Revenue Discipline</strong></h4> <ul> <li>Define and institutionalize best in class revenue practices, including SKU governance, forecasting discipline, revenue recognition guardrails, and margin optimization.</li> <li>Translate operational gains into measurable commercial impact (capacity unlock, improved utilization, fill-rate gains, partner spend reduction).</li> <li>Partner with Revenue Operations, Finance, and Commercialization to ensure executive-grade reporting and PL transparency.</li> <li>Embed financial controls aligned with audit readiness and long-term scalability.</li> </ul> <p><strong>Enterprise Governance Risk Management</strong></p> <ul> <li>Build a globally consistent environment across planning, reporting, exception management, and automation oversight.</li> <li>Ensure audit resilience, compliance readiness, and structured risk mitigation across regions.</li> <li>Establish clear decision rights and ownership models to eliminate ambiguity and friction.</li> </ul> <h4><strong>Change Leadership Global Oversight</strong></h4> <ul> <li>Lead global adoption of standardized processes, AI-enabled workflows, and governance frameworks.</li> <li>Define and elevate operational maturity benchmarks across regions.</li> <li>Act as a strategic advisor to LE and Strat-Ops leadership on scale, risk, and operating evolution.</li> <li>Influence without authority across distributed, matrixed teams to embed discipline and alignment.</li> </ul> <h2><strong>What Success Looks Like:</strong></h2> <ul> <li>Buildi ... (truncated, view full listing at source)