GTM Communications Operations Manager

<div class="content-intro"><p><strong>Who we are </strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next GTM Communications Operations Manager and help us scale the processes, tooling, and reporting that keep our communications engine running.</p> <p>GTM Customer Communications is part of Twilio’s Corporate Communications organization and is responsible for delivering timely, accurate, and actionable updates to customers and go-to-market teams. This includes communications tied to developer updates, pricing changes, regulatory changes, incidents, and other operational moments that require clarity and coordination. In this role, you’ll help ensure these updates are delivered consistently, clearly, and at scale.</p> <p><strong>About the job</strong></p> <p>As a GTM Communications Operations Manager, you’ll be the backbone of Twilio’s GTM Communications program. You’ll publish advisories, blogs, and changelogs while maintaining the systems, templates, and governance frameworks that keep our communications consistent and scalable. You will own the communications calendar and measurement framework—helping the team land updates at the right time, track performance, and analyze feedback to flag insights that drive continuous improvement.</p> <p>You’ll serve as the team’s Airtable and automation expert—managing datasets, building interfaces, and producing pulse reports that surface meaningful insights. Beyond our team, you’ll provide cross-functional support across Corporate Communications, helping peers design and maintain workflows that streamline reporting.</p> <p>In addition, you’ll manage the operational delivery of internal and external communications in Workshop and Twilio SendGrid. You will act as the final gatekeeper for quality, performing rigorous QA on HTML-based campaigns to ensure technical perfection. You will also leverage AI prompting to streamline content operations and utilize Google Sheets to reorganize and personalize data for high-precision delivery. This is the perfect role for a professional who thrives at the intersection of communications and operations and loves making sure the "trains run on time".</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Publish and operationalize internal and external communications, including advisories, changelogs, and blog posts, ensuring they are flawless.</li> <li>Act as the final gatekeeper for communication quality, performing exhaustive QA on HTML, links, and personalization within Workshop and SendGrid.</li> <li>Own the communications calendar to ensure timely delivery and balanced scheduling across all programs.</li> <li>Maintain governance frameworks, templates, and measurement standards to keep communications consistent and s ... (truncated, view full listing at source)