Senior Manager, Accounts Management

<div class="content-intro"><p>Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.</p></div><p><strong>About the Revenue team </strong></p> <p>The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products.</p> <p>We are seeking a Senior Manager to lead Affirm’s Key and Enterprise Account Management team in Canada, driving merchant value, retention, and revenue growth across a diverse account portfolio. This leader will shape strategy, optimize client operations, and enable scalable, data-driven engagement models that empower merchants to grow with Affirm.</p> <p>The ideal candidate brings deep experience in account management, strong operational acumen, and a track record of exceeding targets, building and developing high-performing teams. You’ll partner cross-functionally with Sales, Marketing, Engineering, Product, and Analytics to define and execute account strategy that drives merchant satisfaction and long-term profitability.</p> <p><strong>What You’ll Do</strong></p> <ul> <li> <p>Lead and develop a high-performing team supporting our largest Canadian merchants across multiple verticals, driving retention, expansion, and satisfaction. </p> </li> <li> <p>Define and execute the strategic vision for your team and its associated merchant portfolio — optimizing coverage models, playbooks, and performance metrics to scale impact efficiently. </p> </li> <li> <p>Partner closely with Sales, Engineering, Marketing, and Product teams to design initiatives that deepen merchant engagement and accelerate adoption of new Affirm solutions. </p> </li> <li> <p>Use data and analytics to identify key growth opportunities, influence merchant strategies, and optimize business outcomes. </p> </li> <li> <p>Establish and maintain relationships with executive stakeholders across Affirm and within accounts to align business goals and drive mutual success. </p> </li> <li> <p>Represent the voice of the customer internally to inform product roadmap, operations, and experience improvements. </p> </li> <li> <p>Develop team capabilities through coaching, structured development, and performance management, fostering a culture of accountability and excellence. </p> </li> <li> <p>Drive operational rigor through forecasting, reporting, and consistent review of business health and team performance.</p> </li> </ul> <p><strong>What We Look For</strong></p> <ul> <li> <p>10+ years B2B client-facing commercial experience (Client Success, Account/Partner Management), ideally in high-growth tech, SaaS, fintech, payments, or e-commerce, including 5+ years managing managers/senior ICs. Proven success in attracting, developing, and retaining top talent in fast-paced settings. </p> </li> <li> <p>Proven ability to lead, grow, and scale complex, strategic client and partner relationships at the executive and C-suite level, including structuring, negotiating, and closing large-scale commercial agreements (e.g., RFPs, renewals, and multi-year contracts). </p> </li> <li> <p>Demonstrated success driving cross-functional, multi-stakeholder initiatives with strong attention to detail and the ability to adapt quickly to changing priorities. </p> </li> <li> <p>Strong strategic, analytical, and problem-solving skills, with the ability to synthesize data and insights into actionable plans and communicate results to internal and external stakeholders. </p> </li> <li> <p>Exceptional written and verbal communication skills, including crafting prop ... (truncated, view full listing at source)