Technical Support Engineer - EMEA

<p><strong>The role in a nutshell:</strong></p> <p>We’re looking for a <strong>Technical Support Engineer</strong> who’s equal parts problem-solver, translator, and customer hero. You’ll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos. This isn’t just “reset the password and move on” support: you’ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact.</p> <p> </p> <p><strong>What you’ll do:</strong></p> <ul> <li><strong>Be the frontline agent</strong>: Triage, investigate, reproduce, manage, and annihilate complex customer issues involving Chainguard Images.</li> <li><strong>Escalate wisely</strong>: Engage the Engineering team when things get spicy.</li> <li><strong>Communicate like a pro</strong>: Keep customers (and your SLAs) happy, informed, and impressed.</li> <li><strong>Bridge the tech lingo divide</strong>: Explain things clearly to both code whisperers and non-tech humans.</li> <li><strong>Document like a librarian</strong>: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix.</li> <li><strong>Channel your inner detective</strong>: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution.</li> <li><strong>Speak up smartly</strong>: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams.</li> <li><strong>Learn, teach, repeat</strong>: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick.</li> <li><strong>Be there when it counts: </strong>Participate in an on-call rotation for after-hours, weekend, and holiday support.<br><br></li> </ul> <p><strong>What we're looking for:</strong></p> <ul> <li>You’ve spent 3+ years supporting enterprise customers with a confident, calm approach.</li> <li>3+ years under your belt with Linux, Docker and Kubernetes. You dream in containers.</li> <li>You deliver top-tier customer experiences with stellar written and verbal communication.</li> <li>You're a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more.</li> <li>You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff.</li> <li>Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.</li> <li>Extra kudos if you’ve flirted with security frameworks, software supply chain security, or vulnerability scanning.</li> <li>Extra kudos if you bring a KCNA or CKA certification and aspire to be a future Kubestronaut.</li> <li>Startup experience? Even better. You’ve navigated fast lanes before.</li> </ul> <p><strong>A curious soul who learns faster than a caffeinated squirrel.</strong></p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Base Salary Range</div><div class="pay-range"><span>€81.000</span><span class="divider"></span><span>€96.000 EUR</span></div></div></div><div class="content-conclusion"><p><strong>About Us</strong></p> <p>Chainguard is the secure foundation for software development and deployment. By providing guarded open source software, built from source and updated continuously, Chainguard helps organizations eliminate threats in their software supply chains.</p> <p>Founded by the industry's leading experts on open source software, security and cloud native development, Chainguard has built the largest library of open source software that is secure by default. </p> <p>Chainguard’s mission is to be the safe source for open source.</p> <p> </p> <p><strong>We live and breathe our company values:</strong></p> <p><em>We are customer obsessed</em> - We focus on delivering solutions to our customer ... (truncated, view full listing at source)