Technical Support Engineer

Technical Support Engineer Airbyte is the open‑source standard for data movement. We've enabled data teams to move data from applications, APIs, unstructured sources and databases to data warehouses, lakes, and AI applications. With tens of thousands of connectors built and hundreds of thousands of companies adopting Airbyte, we've proven the economics of data integration at scale. And now Airbyte is building the frontier agentic data infrastructure, purpose-built for AI agents that need fast, accurate access to data across hundreds of sources. Our mission: make data available and actionable, everywhere. We've raised $181M from the world's top investors (Benchmark, Accel, Altimeter, Coatue, Y Combinator, etc.) and we believe in product-led growth, where we build something awesome that all our users love. We’ve raised enough capital to explore boldly, but we still choose to move quickly, stay scrappy, and experiment constantly as we find the right paths in an AI-native landscape. THE ROLE: Do you get excited when a gnarly API issue finally clicks into place? Do you love being the person customers can count on when things get complicated? As a Technical Support Engineer at Airbyte, you'll bring together deep technical expertise and genuine customer empathy to support our growing cloud and embedded integration platform. You won't just be closing tickets, you'll be influencing how our product evolves by championing the customer voice with our engineering and product teams every day. WHAT YOU’LL DO: Customer Support & Troubleshooting - Be the person customers can count on, responding via email, ticketing systems, and the occasional video call with the kind of clarity and care that turns frustrated users into loyal ones. - Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to work smarter and resolve issues faster. - Dig into complex issues across APIs, connectors, data pipelines, and SaaS integrations, not just finding workarounds but partnering with Engineering to get to the root cause and drive real fixes. - Document and reproduce customer-reported bugs with enough detail that the right people can act on them quickly. - Support embedded platform customers through onboarding and troubleshooting, including OAuth flows, widget tokens, scoped API tokens, and connector configuration. API & Technical Expertise - Get hands-on with customers who are building and debugging integrations, helping them navigate the Airbyte API and third-party APIs with confidence, from authentication and pagination to rate limiting, error handling, and webhooks. - Test and validate API endpoints, review request/response payloads, and guide customers through integration best practices. - Support customers with the Embedded API, covering source creation, connector template management, and widget token authentication. - Help customers building on the Airbyte Connector SDK find their footing, including YAML-based connector definitions, OpenAPI specs, and cassette-based testing workflows. - Stay sharp on Airbyte's API surface, new connector releases, and platform updates so your guidance is always accurate and timely. Cross-Functional Collaboration - Be the voice of the customer inside Airbyte, working closely with Engineering and Product to surface issues, advocate for feature requests, and make sure customer pain points actually influence the roadmap. - Partner with the Agentic Data Platform team to relay platform-specific feedback, connector gaps, and SDK usability issues before they become bigger problems. - Partner with Sales and Customer Success for technical conversations, onboarding, and expansion efforts, bringing the kind of product depth that helps close and retain customers. Knowledge & Process Improvement - Create and maintain internal and external knowledge base articles, troubleshooting guides, and API documentation to support scalability. - Document research and tr ... (truncated, view full listing at source)