Senior Technical Program Manager, Billing (TPM)

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;"><strong>About Glean:</strong></span></p> <p>Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.</p> <p>At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.</p> <p>Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.</p> <p>If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.</p></div><div> </div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About the Role:</strong></span></div> <div> </div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Glean is seeking an experienced Billing Technical Program Manager (TPM) to lead cross-functional programs across billing, invoicing, payments, and revenue operations at Glean. </span><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">You will sit at the intersection of Product, Engineering, Finance, RevOps, and GTM, owning multi-quarter initiatives that evolve how we monetize Glean: from pricing and packaging and usage-based/seat-based models, to billing infrastructure, tax compliance integrations, and reporting and controls. </span><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">This is a highly visible role where you will drive clarity in ambiguity, design and run rigorous execution frameworks, and ensure we can ship reliable, compliant, and scalable billing capabilities that keep pace with our product and business growth.</span></div> <div> </div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>You will:</strong></span></div> <div> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own and drive end-to-end technical programs across the Billing Revenue domain – from problem definition and scoping, through design, implementation, launch, and post-launch stabilization.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-seri ... (truncated, view full listing at source)