Solutions Engineering Manager - Enterprise

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;"><strong>About Glean:</strong></span></p> <p>Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.</p> <p>At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.</p> <p>Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.</p> <p>If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.</p></div><p><strong>About the role:</strong> Glean is looking for a talented Solutions Engineering Manager (SEM) to join our dynamic West Region team. As an SEM, you will be responsible for leading a team of solutions engineers (SEs) to ensure both prospects and Glean customers receive top-notch technical guidance and value. The West Solution Engineering Manager will be responsible for driving and improving pre-sales engagements, such as, technical discovery, custom product demonstrations, use case workshops, and pilots. Additionally, the SEM will be responsible for driving and improving customer adoption, growth, and business value of Glean’s transformational Work AI platform.</p> <p><strong>You will:</strong></p> <ul> <li>Develop and lead a high-performing team of solutions engineers, providing mentorship, guidance, coaching, and ongoing support.</li> <li>Establish and maintain your role as a territory / segment’s primary technical advisor; think of yourself as the CTO of every customer relationship.</li> <li>Work with your team of SEs as well as prospects and customers to connect to new data sources including custom integrations.</li> <li>Leverage top sales methodologies and frameworks, like Command of the Message and MEDDPICC, to lead technical discovery and improve scoping, deal inspection, and technical and business value delivery.</li> <li>Identify opportunities for expansion of Glean within customer install bases.</li> <li>Collaborate cross-functionally (including, sales and services) to ensure priorities and expectations between Glean and the customer are aligned and executed.</li> <li>Help troubleshoot, prioritize, and escalate issues for assigned customers, ensuring customer satisfaction and retention.</li> <li> ... (truncated, view full listing at source)