Software Engineer 2 - Team Incident Analysis

<div class="content-intro"><p>PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.</p> <p><a href="https://careers.pagerduty.com/">Join us.</a> At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.</p></div><p>At PagerDuty, we’re reimagining how teams learn from and respond to technology incidents—and we’re looking for a passionate SDE-2 engineer to join us on that journey. You’ll help design and build the next generation of features that power our core system for post-incident learning and agentic (AI-driven) workflows—tools that help our customers turn insights into continuous improvement. Here, you’ll collaborate with talented engineers who are deeply committed to excellence, innovation, and lifting each other up. If you’re excited by solving meaningful problems, growing alongside others who share your curiosity and drive, and contributing to PagerDuty’s mission of making the world’s digital operations more reliable and resilient, this is the place to make your mark.</p> <p><strong>Key Responsibilities </strong></p> <p>We don’t hire based on experience with a handful of tools - experience with our stack is just a bonus. Instead, we want smart, capable people who can learn our tools quickly (and suggest new ones!) as needed. Some of the technologies that have been introduced by our great engineers include: Java, Kafka, MySQL, <a href="http://react.js">React.js</a>, AWS. </p> <ul> <li>You will work with a wide range of systems, processes, and technologies to build features and solve customer problems. </li> <li>You will build and ship new customer-facing features, working directly with a product manager, customer support team, and a team of engineers. </li> <li>You will collaborate with other teams (such as product, UX, and other engineering teams) to deliver the highest quality experience on all platforms. </li> <li>You will provide code reviews for your fellow team members. </li> <li>You, along with your team members, will own and maintain the production systems that you build over the long term, be on-call for production issues, and steer the future direction of the components. </li> <li>Participating in your team’s on-call rotation, triaging and addressing production issues as they arise.</li> </ul> <p> </p> <p><strong>Basic Qualifications</strong></p> <ul> <li>You have 3+ years of development experience working on customer-facing SaaS applications and web-based systems. </li> <li>Proficiency in at least one modern programming language (e.g., Python, Java, TypeScript/JavaScript, Go, or Ruby)</li> <li>You have experience working in an agile environment with iterative development and fast feedback. </li> <li>Experience with modern AI assisted coding environments such as Cursor, Claude, Windsurf, etc.</li> <li>You have experience with tools that ensure your high-quality work makes a smooth, automated, repeatable transition from your machine to our staging and production environments.</li> <li>Solid understanding of web or service development basics (APIs, HTTP, JSON, REST)</li> <li>Familiarity with version control and collaborative workflows (Git, pull requests, code reviews)</li> <li>Clear, concise communication and a collaborative, growth-oriented attitude</li> <li>Test-first mindset: can write unit/integration tests and reason about correctness</li> </ul> <p> </p> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Bachelor’s degree in Computer Science or related field, or equivalent practical experience</li> <li>Public cloud engineering on AWS (preferred)</li> </ul> <p> </p> <p>The base salary range for this position is <strong>115,000 - 165,000 CAD.</strong> Thi ... (truncated, view full listing at source)