Technical Writer (Platform & Data)Customer SupportRemote (United States)

Current Openings Technical Writer (Platform & Data) Technical Writer (Platform & Data) About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses. About the role As a Technical Writer for Rippling's Platform and Data offerings, you'll create, maintain, and enhance help documentation and training material for our platform and data products. We're looking for a dynamic content creator who can communicate complex concepts clearly and succinctly, and turn those concepts into rich, effective deliverables. In this role, you’ll be creating documentation for a wide range of audiences with varying degrees of technical aptitude. The ability to communicate complex technical concepts to both HR personas and technical software engineers is an important and must-have skill. What you will do Create user documentation, migration guides, reference material, and tutorials for Rippling platform and data cloud offerings. Engage with Product, Engineering, and Customer Experience teams to identify and close knowledge gaps and improve self-service. Incorporate structured content principles for single-sourcing information across locations and audiences, both human and AI. Review, edit, and publish AI-assisted contributor content to meet style guidelines and quality standards. Contribute your product and content expertise to the development of training materials including videos, system diagrams, infographics, and hands-on exercises. Review success metrics across content delivery methods. Evangelize the Help Center; inspire other teams to contribute to our knowledge base as content creators or subject matter experts. What you will need 3-5 years of experience creating technical product documentation for a complex, data-centric platform or product suite. Must provide documentation samples. Demonstrated experience managing complex projects with various stakeholders in a fast-paced, ambiguous environment. Proficiency in writing structured content that uses variables and metadata to serve context-sensitive material to unique audiences. Excellent writing and grammatical skills; content is clear, succinct, and logical. Grit; a sustained history of hard work and perseverance. Curiosity; a bias to constantly question, dig deeper, and learn. Customer empathy; an ability to understand the technical and conceptual challenges of users trying to learn a new technology, combined with a passion to empower those individuals with the right documentation and training materials to self-serve and be successful. Nice to have: Experience using SaaS platforms and tools related to data engineering, data system architectures, data connectors, and data ingestion methods (ELT, ETL). Experience with Business Intelligence and Analytics technologies. Proficient in SQL and relational database management systems (RDBMS). About the team The Customer Education team is focused on building best-in-class help documentation and on-demand training materials to help our customers and their teams learn how to use every aspect of the Rippling platform and our products to be successful. Whether it's a tutorial, troubleshoo ... (truncated, view full listing at source)