Account Specialist (Starlink Product Growth)

<div class="content-intro"><p>SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.</p></div><p><strong>ACCOUNT SPECIALIST (STARLINK PRODUCT GROWTH)</strong></p> <p>Starlink is delivering high-speed, low-latency internet to the world’s most remote regions, and the Product Growth team is at the forefront of this mission. As an Account Specialist within Starlink Product Growth, you will serve two critical functions: managing affiliate partner accounts across the Consumer segment globally, and supporting the rollout of new operational initiatives alongside our Process Specialists. From onboarding and activation to long-term growth, you will manage key elements of the customer lifecycle while also driving process improvement and operational efficiency across the team.</p> <p>This role is an individual contributor position focused on both external partner relationship management and internal execution. Ideal candidates are highly organized, autonomous, and energized by solving problems—whether that means being a trusted POC for a global affiliate partner or streamlining a cross-functional workflow.</p> <p><strong>RESPONSIBILITIES:<br></strong></p> <p style="line-height: 1;"><em><strong>Account Management</strong></em></p> <ul> <li>Serve as the primary point of contact for Consumer segment affiliate partner accounts globally, managing relationships from onboarding through long-term growth</li> <li>Coordinate operational milestones for partner accounts, including order readiness checks, fulfillment tracking, and activation follow-ups</li> <li>Work cross-functionally with business development, operations, finance, and support to ensure smooth partner handoffs and timely issue resolution</li> <li>Track and escalate blockers or execution risks, ensuring partner and internal timelines are met</li> <li>Maintain internal documentation, trackers, and tooling that support a reliable and consistent partner experience at scale</li> <li>Assist in the rollout of new tools, process updates, or system enhancements by gathering partner feedback and supporting implementation</li> </ul> <p><strong><em>Product Operations Rollout</em></strong></p> <ul> <li>Apply “the Algorithm” to streamline process workflows by challenging requirements, deleting unnecessary steps, and simplifying procedures; improve cross-team and customer-facing workflows</li> <li>Identify inefficiencies and propose improvements that reduce manual effort or increase consistency across accounts and operations</li> <li>Implement data management workflows and enhancements to reduce administrative overhead for managing the expanding consumer base</li> <li>Collaborate with software development, sales, finance, fulfillment, and enterprise account management to define and simplify cross-team handoffs</li> <li>Build and manage tools to communicate schedules, identify critical paths and dependencies, and track progress toward operational goals</li> <li>Identify system gaps and lead implementation of enhancements, automations, and effective fixes to improve internal interfaces</li> <li>Create, revise, and maintain documentation to implement organizational process improvements</li> <li>Routinely communicate project status, milestones, and roadmaps to stakeholders</li> <li>Contribute to a culture of continuous improvement by proactively spotting gaps and offering solution</li> </ul> <p><strong>BASIC QUALIFICATIONS:</strong></p> <ul> <li>Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, account management, or process coordination</li> <li>1+ years of experience interfacing with customers, overseeing operational improvements, customer support, or process coordination</li> </ul> <p><strong>PREFERRED EXPERIENCE:</strong></p> <ul> <li>Hi ... (truncated, view full listing at source)