Senior Salesforce Systems Administrator

<div class="content-intro"><h3>About Us</h3> <p>At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.</p> <p>From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.</p></div><h3><strong>What are we looking for?</strong></h3> <p>As a Senior Salesforce Administrator, you’ll play a vital role at SentinelOne. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by gathering requirements and feedback, designing scalable, best-practice solutions, and managing the product roadmap. Our Salesforce user experience is of great importance to us; therefore, the Senior Salesforce Administrator should be proficient in all aspects of user management, including support tickets, training, and solution design, with user satisfaction as a priority.</p> <p>We are looking for someone with a deep understanding of the Salesforce platform who can grasp both our current setup and our business objectives to quickly identify areas for improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, and will be able to translate technical information into layman’s terms and clearly explain design options and their potential impact.</p> <h3><strong>What will you do?</strong></h3> <p>This role is structured as a hybrid position, with ~1 day/week at our office in Heredia. This is a varied, business-facing role with the following responsibilities:</p> <ul> <li><strong>Platform Configuration Management:</strong></li> <ul> <li>All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules.</li> <li>Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.</li> <li>Perform routine and basic administration of Salesforce, including managing Salesforce usage and limits, backups, data import and exports, and sandbox refreshes and maintenance.</li> </ul> <li><strong>Solution Design Roadmapping:</strong></li> <ul> <li>Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.</li> <li>Identify unused or underutilized platform features.</li> <li>Create a platform roadmap and define priorities, liaising with stakeholders.</li> <li>Own the communication of any platform changes to end users and stakeholders.</li> </ul> <li><strong>CPQ Automation:</strong></li> <ul> <li>Configuration and Customization of the Salesforce CPQ platform to meet business requirements, including product setup, price rules, product configurations, quote templates, discount schedules, and approval processes.</li> <li>Monitor and manage CPQ-related data integrity and accuracy across opportunities, quotes, products, orders, contracts, and subscriptions.</li> <li>Configure and optimize process automations and workflows to enhance operational efficiency.</li> </ul> <li><strong>Integrations DevOps:</strong></li> <ul> <li>Management and maintenance of integrated applications and third-party suppliers, including DocuSign, Marketo, Conga, Zendesk, NetSuite, and Legal CLM.</li> <li>DevOps/release management experience, including implementing and maintaining Continuous Integration and Continuous Deployme ... (truncated, view full listing at source)