Sr. Technical Support Engineer

<div class="content-intro"><h3>About Us</h3> <p>At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.</p> <p>From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.</p></div><h3><strong>What are we looking for? <br></strong></h3> <p><strong><span style="font-weight: 400;">We are looking for a Support Engineer to join the growing SentinelOne Support organization. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms including Windows, Mac, and Linux. This person will be located in the West Coast and occasional travel may be required.</span></strong></p> <ul> <li><strong><span style="font-weight: 400;">Cloud experience (GCP, Azure, AWS, K8)</span><br></strong></li> <li><span style="font-weight: 400;">Bachelor degree in a technical field</span><span style="font-weight: 400;"><br></span></li> <li><span style="font-weight: 400;">Minimum two years experience in customer support or a customer-facing technical role</span><span style="font-weight: 400;"><br></span></li> <li><span style="font-weight: 400;">Strong network and security knowledge</span></li> <li><span style="font-weight: 400;">Training delivery experience an advantage</span><span style="font-weight: 400;"><br></span></li> </ul> <h3><span style="font-weight: 400;"><strong>What will you do? </strong></span></h3> <ul> <li><span style="font-weight: 400;">Provide phone/email/chat-based customer support to our growing customer base</span><span style="font-weight: 400;"><br></span></li> <li><span style="font-weight: 400;">Document case activities and interactions with clear and concise information</span><span style="font-weight: 400;"><br></span></li> <li><span style="font-weight: 400;">Strive to resolve customer issues based on SLAs</span><span style="font-weight: 400;"><br></span></li> <li><span style="font-weight: 400;">Document case activities and interactions with clear and concise information</span><span style="font-weight: 400;"><br></span></li> <li><span style="font-weight: 400;">Maintain excellent customer satisfaction through means of professional, proactive and personal service</span><span style="font-weight: 400;"><br></span></li> <li><span style="font-weight: 400;">Work closely with our researches and development teams to determine root cause and possible solutions</span><span style="font-weight: 400;"><br></span></li> <li><span style="font-weight: 400;">Contribute to our knowledge base by creating solution articles, how-to guides and videos</span></li> </ul> <h3><strong>What skills and knowledge should you bring?<br></strong></h3> <ul> <li><span style="font-weight: 400;">Excellent customer-oriented individual, strong problem-solving and troubleshooting skills </span><span style="font-weight: 400;"><br></span></li> <li><span style="font-weight: 400;">Excellent written and verbal communication skills</span><span style="font-weight: 400;"><br></span></li> <li><span style="font-weight: 400;">Experience with endpoint and server-based security solutions is desired</span><span style="font-weight: 400;"><br></span></li> <li><span style="font-weight: 400;">Experience with host base security solutions is desired</span><span style="font-weight: 400;"><br></span></li> <li><span style="font-weight: 400;">Proficient in Windows, Mac, and Linux (mobile platforms a plus)</span></li> </ul> <h3><strong>Why us?</strong></h3> <p><span style="font-weight: 400;">You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.</ ... (truncated, view full listing at source)