Customer Experience Manager

<div class="content-intro"><p class="x_MsoNormal FluidPluginCopy"><span class="ContentPasted0">Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the <a href="https://www.wiz.io/blog/100m-arr-in-18-months-wiz-becomes-the-fastest-growing-software-company-ever" target="_blank">fastest-growing startup ever,</a> </span><span class="ContentPasted0">Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven<span class="ContentPasted0"> </span><a class="ContentPasted0" href="https://www.g2.com/products/wiz-wiz/reviews" target="_blank" data-auth="NotApplicable" data-safelink="true" data-linkindex="1">track record of success</a><span class="ContentPasted0"> </span>and a culture that values world-class talent. </span></p> <p class="x_MsoNormal FluidPluginCopy"><span class="ContentPasted0">Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. </span></p></div><p>The vision of the CEM team is to engage with strategic customers to deliver business value and help drive revenue growth. CEMs connect Wiz value to top customer initiatives, increase adoption, and outpace the competition. Your role will be to collaboratively steer the world's largest and most intricate high-tech, cloud-based enterprise software enterprises through their multi-year journey to the cloud with a primary focus on ensuring robust cloud security practices and extending the value of Wiz. This position requires a thought leader who can act as a trusted customer advisor, ensuring seamless collaboration across Wiz teams to deliver transformational outcomes with a paramount emphasis on cloud security.</p> <p><strong>What You’ll Do:</strong></p> <p><strong>Strategic Project Ownership:</strong></p> <ul> <li>Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams.</li> <li>Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices.</li> </ul> <p><strong>Customer Engagement and Advocacy for Cloud Security:</strong></p> <ul> <li>Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements.</li> <li>Build and grow strong relationships across the org from the day-to-day technicians to the CISO level.</li> <li>Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time.</li> <li>Ensure the guidance from Wiz (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met.</li> </ul> <p><strong>Program Transformation:</strong></p> <ul> <li>Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices.</li> <li>Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer.</li> </ul> <p><strong>Strategic Opportunit ... (truncated, view full listing at source)