Customer Success Operations Manager

<div class="content-intro"><p class="x_MsoNormal FluidPluginCopy"><span class="ContentPasted0">Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the <a href="https://www.wiz.io/blog/100m-arr-in-18-months-wiz-becomes-the-fastest-growing-software-company-ever" target="_blank">fastest-growing startup ever,</a> </span><span class="ContentPasted0">Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven<span class="ContentPasted0"> </span><a class="ContentPasted0" href="https://www.g2.com/products/wiz-wiz/reviews" target="_blank" data-auth="NotApplicable" data-safelink="true" data-linkindex="1">track record of success</a><span class="ContentPasted0"> </span>and a culture that values world-class talent. </span></p> <p class="x_MsoNormal FluidPluginCopy"><span class="ContentPasted0">Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. </span></p></div><p><strong>SUMMARY</strong></p> <p>The Customer Success Operations team aims to accelerate Wiz’s growth by driving strategy, planning and execution for Wiz’s Success teams. As we continue to grow at an incredible speed, we work to ensure each team member is set up for success at every phase. We take both a bird’s eye view and dive into the weeds to solve problems as a team to drive employee success and revenue.</p> <p>As a <strong>Customer Success Operations Manager</strong> at Wiz, you’ll work collaboratively to execute key initiatives in support of our Global Customer Success Organization. You’ll play a critical role in maturing and scaling our Success organization, designing scalable frameworks, and operationalizing premium service offerings that deliver best-in-class experiences for our customers. This is a high-impact role that directly contributes to customer satisfaction, operational efficiency, and long-term growth.</p> <p>A successful candidate for this role works in strategic partnership with our Success teams – Technical Account Management and Customer Engagement - to identify priorities, execute impactful programs and processes, and drive accountability by measuring results.</p> <p> </p> <p><strong>Location</strong></p> <p>We are focused on candidates located in Eastern time zone.</p> <p> </p> <p><strong>WHAT YOU’LL DO</strong></p> <ul> <li>Receive feedback from Success teams to help define strategic projects and process improvements to ensure an optimal model for our team and Wiz customers </li> <li>Work cross-functionally to support operational programs aligned to overall organizational strategy </li> <li>Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion </li> <li>Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes</li> </ul> <p> </p> <p><strong>WHAT YOU’LL BRING</strong></p> <ul> <li>7+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments</li> <li>Strong knowledge of - Salesforce, CS Systems a must - CS Platform, BigQuery, Zendesk, Looker</li> <li>Experience with customer health, adoption, Success KPIs, scaled programs </li> <li>Experience implementing programs and processes that scale; a willingness to “roll up your sleeves” ... (truncated, view full listing at source)