Bilingual Customer Service Representative (Remote GA)

<p>Hi, we're Oscar. We're hiring a Bilingual Customer Service Representative to join our Member and Provider Services team.</p> <p>Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.</p> <p><strong>About the role:</strong></p> <p>This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.</p> <p>You will report to the Concierge Operations Manager.</p> <p><strong>Work Location: </strong>This is a remote position, open to candidates who reside in: <strong>Georgia.</strong> While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote</p> <p><strong>Pay Transparency: </strong>The set pay rate for this role is $19.00 per hour. You may be eligible to receive an additional $1.00 per hour upon successful completion of the bilingual assessment. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.</li> <li>Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs</li> <li>Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations</li> <li>Form working relationships with all partners.</li> <li>Support the leadership team by identifying issues through established escalation pathways</li> <li>Monitor and track the health of all assigned work-in-progress issues.</li> <li>Escalate and resolve issues to ensure appropriate turnaround times</li> <li>Participate in process improvement projects</li> <li>Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)</li> <li>Compliance with all applicable laws and regulations</li> <li>Other duties as assigned</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.</li> <li>1+ years of experience in a high-volume or customer-focused setting.</li> <li>6+ months of healthcare experience</li> <li>High school diploma or GED</li> </ul> <p><strong>Bonus points:</strong></p> <ul> <li>Strong quantitative or analytical skills focused on identifying or solving problems</li> <li>Experience manipulating and entering accurate data</li> <li>Advanced Google Suite or Microsoft Office capabilities</li> </ul><div class="content-conclusion"><p><span style="font-weight: 400;">This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud</span><a href="http://hioscar.com/careers/recruitment-fraud-alert"><span style="font-weight: 400;"> </span><span style="font-weight: 400;">here</span></a><span style="font-weight: 400;">. </span></p> <p><span style="font-weight: 400;">At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.</span></p> <p><strong>Pay Transparency: </strong><span style="font-weight: 400;">Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. </span><span style="font-weight: 400;">Full-time ... (truncated, view full listing at source)