People Operations Manager

People Operations Manager ABOUT US - At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Singapore, and Japan. - We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. - Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.  WHAT YOU’LL DO - Full Employee Lifecycle: Manage all aspects of the employee lifecycle, including pre-boarding, onboarding, Sierra 101 & 102 programs, offboarding, and employee changes, with a strong focus on creating a seamless employee experience. - Process Design & Improvements: Define and refine People processes and best practices. As an early member of our Operations team, you’ll have the opportunity to build our People playbook and continuously optimize operations as Sierra scales. - Performance Management: Create and operationalize performance review processes and develop frameworks for evaluating and growing talent. - New Initiatives: Lead employee engagement initiatives such as surveys, knowledge wikis, learning & development programs, and other people-focused programs. - Systems & Tools: Manage HR systems (currently Rippling, with plans to migrate to a more robust platform). Build and maintain operational dashboards to track key People metrics. Help bring on systems and tools in the future. - Compliance: Ensure HR policies and practices comply with all federal, state, and local regulations. Maintain accurate employee records and documentation. Support audits and reporting requirements, and help develop training and communication to keep the organization aligned with egal and regulatory standards. WHAT YOU’LL BRING - 5-10 years of proven experience in Human Resources, People Operations, or related operational roles. - Exceptional communication and relationship-building skills, with the ability to listen, understand, and deliver solutions for employees and business partners. - Strong project management skills: detail, process-oriented, systems thinker, able to manage shifting priorities in a fast-paced environment. - Highly collaborative, capable of working with diverse stakeholders, and developing practical, scalable solutions for people-related topics. - Self-driven operator and a willingness to think outside the box to move fast. - Experience scaling a startup, with a proven ability to design and implement processes for a rapidly growing organization. EVEN BETTER… - Experience with People Analytics and creating dashboards (e.g., Tableau) to track trends and inform strategy. - Experience building databases, and improving HR operational systems. - Familiarity with emerging AI tools - Experience with HRIS OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly ... (truncated, view full listing at source)