Implementation Specialist

<div class="content-intro"><p>Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.</p> <p>Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.</p> <p>Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. </p></div><p><strong>About the Role: </strong></p> <p>The Implementation Specialist is a versatile and critical role responsible for executing the seamless onboarding of both Care Professionals (Care Pros) and Clients to the Care Platform. This dual-focus position requires a candidate who can pivot effectively between operational fieldwork and strategic care planning.</p> <p>On the Care Pro side, the Specialist leads the full onboarding lifecycle, conducting efficient onboarding sessions and ensuring compliance with state and company regulations. On the Client side, the Specialist ensures high standards of care delivery by refining client information, verifying care plans, and assessing transition risks. Success in this role requires operational agility to travel for onsite Care Pro support while maintaining the analytical focus necessary to manage complex Client transitions. Focuses will change depending on the needs of the business, and volume of Care Pros/Clients we are onboarding.</p> <p>Given the inconsistent nature of Implementation timing, this role is also expected to partner with cross-functional teams, and support other work as necessary (ex. Market Operations, Hiring, Marketing, etc.) The Implementation Specialist must be willing to take on additional responsibilities outside of the normal Implementation role when Implementation volumes are low. </p> <p>This position requires travel to franchise locations across the U.S. approximately 30–40% of the time (about 2–3 weeks per quarter), including occasional weekends. When weekend work is required, a weekday will be provided in lieu of time off.</p> <p>When not traveling, this is a remote role with standard working hours of 9:00 a.m. to 5:30 p.m. Central Time.</p> <p><strong>About the Team:</strong></p> <p>The Implementation team plays a critical role in driving Honor’s growth by setting franchise partners up for long-term success on our Care Platform. This team works in a highly cross-functional environment, partnering closely with teams across the organization to deliver a seamless onboarding experience. With an iterative and solutions-oriented approach, the team continuously refines processes to ensure franchises are positioned to thrive from day one.</p> <p><strong>As an Implementation Specialist at Honor, you will</strong>: </p> <ul> <li><strong>Lead Care Pro Onboarding Training</strong>: Plan and lead in-person and virtual onboarding sessions for groups of 1-15 Care Pros. Oversee the end-to-end process to ensure efficiency and timeliness.</li> <li><strong>Manage Client Transitions Care Planning</strong>: Conduct needs assessments with Franchise teams to refine client care information. Verify that care plans meet Honor’s standards for completeness and accuracy prior to transition.</li> <li><strong>Own Risk Evaluation Resolution</strong>: Proactively identify and resolve risks across both cohorts. This includes mitigating onboarding challenges for Care Pros and assessing client schedules for potential gaps or service risks.</li> <li><strong>Ensure Compliance Documentation:</strong> Maintain expert knowledge of state-specific requirements. ... (truncated, view full listing at source)