Billing Operations Lead

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://instacart.careers/remote/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/source=gmailust=1651869232122000usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h2><strong>Overview</strong></h2> <p>The Accounts Receivable Operations team ensures Instacart’s billing is accurate, timely, and scalable across a diverse and evolving set of products and services. We’re hiring a Billing Operations Lead to own complex billing processes and programs, serving as a subject matter expert across the quote-to-cash lifecycle while partnering closely with Finance, Financial Systems, Business Development, Deal Desk, and Product.</p> <p>This individual contributor role will play a pivotal part in Instacart’s 2026 roadmap, including CARBS, Billing Platform modernization, and CPQ enhancements. You will lead high-impact workstreams that improve customer experience, reduce billing defects, strengthen controls, and accelerate cash. You’ll join a Billing Operations team of 9 within a broader Accounting Operations organization of 20, with preferred locations in San Francisco or Los Angeles and flexibility for candidates across the US and Canada. If you thrive in fast-paced, ambiguous environments and enjoy solving complex billing challenges at scale, this role is for you.</p> <h2><strong>About the Job</strong></h2> <ul> <li>Own end-to-end billing operations for assigned product lines and key accounts, delivering on-time, accurate invoices, credits, tax application, and adjustments while meeting defined SLAs.</li> <li>Lead cross-functional workstreams for 2026 initiatives (CARBS, Billing Platform, CPQ enhancements): gather requirements, document processes, coordinate builds, run UAT, and drive rollout and change management.</li> <li>Design and implement scalable billing controls and reconciliations across CRM → CPQ → Billing → ERP; partner with Accounting on close readiness, revenue cutoffs, and audit support.</li> <li>Serve as the day-to-day SME for Salesforce CPQ, billing, and ERP integrations; triage defects, prioritize backlogs, and maintain data quality across systems.</li> <li>Monitor and report KPIs (billing timeliness, accuracy, dispute and rebill rates, DSO drivers) and translate insights into experiments and process improvements.</li> <li>Act as escalation point for complex deal structures and bespoke billing scenarios; advise BD and Deal Desk pre- and post-close to ensure billable, operationally sound terms.</li> </ul> <h2><strong>About You</strong></h2> <p>Minimum Qualifications</p> <ul> <li>5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments.</li> <li>2+ ... (truncated, view full listing at source)