Senior GTM Transformation Lead

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a> to see how we empower creators to own their own destiny.</em></p></div><p><strong>About the Team and Role</strong></p> <p>At Klaviyo, we empower creators to own their growth. The Go-To-Market (GTM) Strategy and Operations team exists to proactively deliver intelligence, scalable operations, and enablement to efficiently maximize revenue and customer experience.</p> <p>Within this organization, the GTM Transformation team accelerates our ability to deliver on Klaviyo’s ambitions. We transform ambiguous, high-stakes problems into clear decisions, sequenced execution, and lasting change across people, policy, process, and systems.</p> <p>We are looking for a <strong>Senior Transformation Lead</strong> to serve as a strategic partner to GTM leadership. This is a high-impact role that operates at the intersection of strategy and execution. You will not just manage projects; you will act as the operational engine for specific high-stakes initiatives, helping shape the solution, align executives, and drive the rigorous execution required to turn high-level strategy into reality. Whether you are orchestrating a market expansion or redesigning a core business motion, you are the bridge that ensures our strategy actually works in the field.</p> <p><strong>How You’ll Make a Difference</strong></p> <ul> <li><strong>Drive Execution on Company-Level Objectives: </strong>You will partner with senior executives to orchestrate critical workstreams within Klaviyo’s highest-priority OKRs. Whether it is supporting our upmarket shift to Enterprise or operationalizing our International growth, you will own the rigorous execution of the specific, high-visibility programs that make these strategies a reality.</li> <li><strong>Lead End-to-End Business Transformations: </strong>You will act as the primary lead for complex process transformations (e.g., revamping Forecasting, Quote-to-Cash, or Territory Planning). You will own the lifecycle from the initial problem definition through to solution design and build, and the transition to steady-state ownership. You will explicitly look for opportunities to shift low-leverage execution into AI-augmented workflows, ensuring our teams spend less time on administration and more time on high-value strategy.</li> <li><strong>Design Scalable GTM Operating Models:</strong> You see process not just as workflow, but as the infrastructure for growth. You will diagnose root causes in our current GTM motions and design future-state models that align with our Long Range Plan (LRP), ensuring we are built to scale efficiently.</li> <li><strong>Navigate Complex Stakeholder Dynamics:</strong> You will operate in the "messy middle" where Strategy meets Operations. You will align conflicting priorities across Sales, Marketing, Ops, and Systems leaders, facilitating the difficult tradeoffs required to move from a high-level goal to a committed plan.</li> <li><strong>Frame Ambiguous Problems: </strong>You will take ownership of "blank sheet" problems. You excel at cutting through noise to clearly define the root problem, scoping the work, and cr ... (truncated, view full listing at source)