Site Reliability Engineer

Site Reliability Engineer ABOUT OPENLOOP OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. About the Role As a Site Reliability Engineer at OpenLoop, you’ll help ensure the reliability, performance, and security of our cloud infrastructure supporting our telehealth platform. You’ll work closely with engineering, product, and security teams to improve automation, observability, and incident response. Based in our Nashville office, you’ll contribute to building resilient systems and a culture of shared ownership and continuous improvement. What You'll Do - Cross-Functional Collaboration - Partner with engineering teams to improve system reliability and deployment practices - Engage with Openloop teams on SRE guidelines and best practices about automation and infrastructure - Work with security teams to implement secure, compliant infrastructure Operational Excellence - Ensure 24/7 system availability and rapid incident response - Implement and maintain disaster recovery and business continuity plans - Skilled at performance tuning — identifying bottlenecks at infra, app, and database layers. Security - Understanding of cloud security principles (least privilege, network segmentation, encryption at rest/in transit). - Familiarity with compliance frameworks (SOC 2, ISO 27001, GDPR, HIPAA) and how SRE supports them. Cultural - Advocate for blameless culture and continuous improvement. - Collaborate closely with product and engineering to make reliability a shared responsibility. Who You Are - 2-3 years of experience in DevOps or Site Reliability Engineering - Good background in AWS, particularly with serverless architectures - Understanding of observability and incident management - Strong knowledge in at least one programming language (Typescript, Python, Go, etc.). Previous experience as a Developer is a plus - Knowledge of Linux/Unix systems and networking - Experience with Infrastructure as Code (AWS CDK, Cloudformation) - Experience managing monitoring and observability tools (Prometheus, Grafana, ELK, etc.) - Knowledge of CI/CD pipelines and deployment automation (Github Actions, GitLab CI, etc) - Understanding of database systems and performance optimization - Leadership & Communication - Excellent verbal and written communication skills - Ability to translate technical concepts to non-technical audiences - Good problem-solving and decision-making capabilities - Experience with agile methodologies OUR BENEFITS In addition, for salaried positions you would also be eligible for: - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Generous PTO and hybrid-work flexibility - 401(k) + Company Match - Life Insurance, Pet insurance, and more OUR COMPANY We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.