Senior Analyst - Billing Operations

<p>We are looking for a detail-oriented and customer-focused Senior Analyst – Billing Operations to join our Finance team. In this role, you will be responsible for end-to-end billing processes, ensuring accuracy, timely invoicing, and effective customer communication. You’ll act as a key liaison between internal teams and customers to ensure billing issues are resolved efficiently and proactively.</p><p>The ideal candidate brings a strong understanding of invoicing cycles, excellent stakeholder management skills, and a willingness to work in a fast-paced, global environment with flexible shifts. If you enjoy solving operational challenges, communicating with cross-functional teams, and driving process accuracy, this role is for you.<br> &#xa0;</p><p><strong>Roles &amp; Responsibilities</strong></p><p><strong>Billing &amp; Invoicing</strong></p><ul><li>Perform daily invoicing activities in alignment with customer contract terms and internal SLAs.</li><li>Ensure accuracy and completeness of invoices by validating data and resolving discrepancies before processing.</li><li>Enforce agreed-upon contractual payment terms while maintaining positive relationships with customers.</li></ul><p><strong>Error Resolution &amp; Support</strong></p><ul><li>Identify and investigate billing errors, working cross-functionally with Finance, Sales, and Customer Success teams to resolve them.</li><li>Support financial reporting and reconciliation by sharing timely and accurate billing data with internal stakeholders.</li><li>Respond to internal and external billing-related queries within agreed turnaround timelines.</li></ul><p><strong>Customer Communication &amp; Dispute Management</strong></p><ul><li>Effectively communicate with customers to understand their invoicing and payment processes.</li><li>Identify payment barriers early in the billing cycle and proactively engage with relevant stakeholders (both internal and external) to resolve disputes or delays.</li><li>Review and manage aged receivables, escalating potential bad debts and coordinating for write-offs where applicable.</li></ul><p><strong>Administrative &amp; Operational Support</strong></p><ul><li>Maintain clear documentation of all billing transactions and communication trails.</li><li>Assist with general administrative duties related to billing and collections.</li><li>Contribute to continuous improvement efforts within the billing operations function.</li></ul> <ul><li>4–7 years of experience in billing operations or related finance functions.</li><li>Bachelor’s degree in Commerce, Business Administration, or a related field.</li><li>Prior experience in cash applications, collections, or MIS reporting is a plus.</li><li>Willingness to work in a 24/7 operational environment with rotational shifts and workday/weekend coverage.</li></ul><p><br> <strong>Skills Inventory</strong><br> <br> <strong>Communication &amp; Customer Management</strong></p><ul><li>Strong written and verbal communication skills to engage with both internal teams and external customers.</li><li>Ability to reach the correct point of contact on the first attempt and explain complex billing issues clearly.</li></ul><p><strong>Problem-Solving &amp; Negotiation</strong></p><ul><li>Skilled in managing disputes, handling objections, and negotiating resolutions in a professional manner.</li><li>Proactive in identifying root causes of issues and preventing recurrence.</li></ul><p><strong>Systems &amp; Tools</strong></p><ul><li>Working knowledge of MS Office tools (especially Excel).</li><li>Familiarity with billing platforms, ERP/CRM systems, and financial reporting tools is a plus.</li></ul><p><strong>Operational Agility</strong></p><ul><li>Strong organizational skills and attention to detail.</li><li>Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.</li><li>Open to learning new systems and processes and adapting to changing operational needs.</li></ul><p>&#xa0;</p> ... (truncated, view full listing at source)