Commercial Account Executive (FireHydrant - A Freshworks Company)

<p>We're looking for a Commercial/Mid-Market Account Executive to join the FireHyrdrant sales team, a recently acquired business within Freshworks. This role is dedicated exclusively to the FireHydrant product and customer base, selling into technical buyers across DevOps, SRE, Engineering, and IT organizations.&#xa0;</p><p>In this role, you'll own the full sales cycle for mid-market and commercial accounts, partnering with fast-growing companies to help them improve incident response, operational resilience, and reliability. You'll take a consultative, value-driven approach—guiding customers through complex buying journeys and helping them connect their reliability challenges with FireHydrant's platform.&#xa0;</p><p><strong>What You'll Do:&#xa0;</strong></p><p><strong>Own the Full Sales Cycle&#xa0;</strong></p><ul><li>Manage end-to-end sales processes from initial prospecting through close, building strong relationships with champions and economic buyers&#xa0;</li><li>Lead thoughtful discovery conversations to understand customer reliability challenges, technical environments, and business priorities&#xa0;</li></ul><p><strong>Sell with Insight &amp; Empathy</strong></p><ul><li>Act as a trusted advisor to DevOps, SRE, Engineering, and IT leaders&#xa0;</li><li>Navigate multi-stakeholder, technical buying processes with clarity and confidence&#xa0;</li></ul><p><strong>Drive Smart, Sustainable Growth</strong></p><ul><li>Build and maintain a healthy pipeline through proactive outbound prospecting, inbound follow-up, and strategic account planning&#xa0;</li><li>Qualify opportunities effectively and prioritize high-impact deals&#xa0;</li></ul><p><strong>Collaborate to Win</strong></p><ul><li>Partner closely with Marketing, Solutions Engineering, and Customer Success to deliver a seamless customer experience&#xa0;</li><li>Share feedback from the field to help shape FireHydrants go-to-market strategy and product evolution&#xa0;</li></ul><p><strong>Represent FireHydrant Thoughtfully&#xa0;</strong></p><ul><li>Clearly articulate the value of FireHydrant's incident management and reliability platform&#xa0;</li><li>Help customers understand how better incident response leads to strong customer trust and business outcomes</li></ul><p><strong>Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo, CA headquarters</strong></p> <ul><li>2-4+ years of experience in SaaS sales, with a strong track record of meeting or exceeding revenue targets&#xa0;</li><li>Experience selling into technical audiences such as DevOps, SRE, Engineering, IT, or Security teams&#xa0;</li><li>Comfort navigating complex, consultative sales cycles with multiple stakeholders&#xa0;</li><li>Strong communication skills—you listen deeply, ask smart questions, and translate complexity into value&#xa0;</li><li>A self-motivated, curious, and accountable mindset with a desire to grow alongside a scaling product&#xa0;</li><li>Experience selling developer tools, infrastructure, or reliability platforms is a plus</li><li>Familiarity with incident management, monitoring, or on-call workflows is a plus&#xa0;</li></ul> <p><strong>Why You'll Love It Here:&#xa0;</strong></p><ul><li><strong>A culture of belonging:</strong> We embrace diverse perspectives and create space for everyone to thrive</li><li><strong>Flexibility: </strong>Hybrid schedule with a supportive, people-first workplace</li><li><strong>Purpose-driven work: </strong>You're helping organizations improve the everyday experience for their employees&#xa0;</li><li><strong>Room to grow: </strong>Opportunities for development, mentorship, and career mobility&#xa0;</li></ul><p>If you're someone who values connection, impact, and growth - and you're excited to bring your authentic self to work every day - we'd love to hear from you. Let's build a better experience, together.&#xa0;</p><p>This role is based in the San Francisco Bay Area and the expected base salary range for th ... (truncated, view full listing at source)