Workplace Experience Lead

<p>Freshworks is seeking a well-seasoned Workplace Experience Lead to support our San Mateo headquarters. This role is all about elevating the workplace experience by bringing energy and creativity to the office while serving as a friendly go-to for employees and visitors. The Workplace Experience Lead is key to keeping our offices running smoothly while creating a standout experience for our employees.&#xa0;</p><p>The ideal candidate is organized and detail-oriented with a natural ability to make people feel welcomed and supported in the office. You thrive in a fast-paced environment, excel at multitasking, and execute administrative and facilities tasks with accuracy and efficiency. In this role, you will help cultivate a healthy, inclusive, and engaging workplace for Freshworks employees. This role reports directly to the Senior Manager of Workplace Management and is based on-site, requiring five days per week in the office.</p><p>&#xa0;</p><p><strong>What You’ll Do:</strong></p><p>&#xa0;</p><p><strong>Workplace Experience &amp; Culture</strong></p><ul><li>Own the front desk experience by greeting visitors and team members with warmth, professionalism, and care.</li><li>Own the pulse of the office by planning monthly curated experiences and company-sponsored events.</li><li>Continuously innovate the workplace experience by gathering feedback and launching fresh ideas.</li><li>Partner with HR to ensure every new hire feels welcomed and supported on their first day.</li><li>Coordinate SWAG programs and branded moments employees actually get excited about.</li></ul><p><strong>Workplace Strategy &amp; Relationship Management</strong></p><ul><li>Build strong partnerships with internal teams, vendors, and property management.</li><li>Serve as a trusted go-to for employee needs, questions, and office support.</li><li>Partner with internal teams and external vendors</li><li>Play a hands-on role in space planning and office expansion projects to support our growing footprint</li><li>Own the office budget across meals, snacks, events, and vendors.</li><li>Manage the PO process and vendor onboarding from start to finish.</li></ul><p><strong>Workplace Operations</strong></p><ul><li>Proactively resolve day-to-day office issues and track trends to drive ongoing improvements and enhance the workplace experience</li><li>Support a comfortable and well-maintained workplace by managing janitorial and maintenance work orders as needed</li><li>Manage office &amp; kitchen inventory to keep things running smoothly.</li><li>Work alongside workplace technology (room booking, AV, visitor systems, ticketing tools).</li><li>Help maintain a safe and secure environment by following building safety procedures and alerting the appropriate contacts whenever necessary</li><li>Keep team documentation and shared drives clean and organized.</li></ul> <p><strong>What you’ll need:</strong></p><ul><li>A bachelor’s degree with a minimum of four years experience supporting office operations and employee engagement in a high-energy, fast-paced workplace.</li><li>Exceptional organizational skills with the ability to manage multiple priorities simultaneously.</li><li>Excellent interpersonal, communication, and customer service skills, with a flexible and positive attitude.</li><li>Strong technical proficiency, including advanced knowledge of Google Workspace, Slack, Microsoft Office, Netsuite (or similar procurement platform).</li><li>Hands-on mindset with a willingness to take on tasks of all sizes.</li><li>First Aid/CPR training is a plus!</li></ul><p><strong>Please note: This is a hybrid role that will be based in San Mateo, CA and requires an in-office presence five days per week (Monday - Friday).&#xa0;</strong></p> <p>The hourly pay range for this position is $59.30 - $73.25.&#xa0;<br> <br> Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.<br> <br> Fres ... (truncated, view full listing at source)