Customer Value Director

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Imagination for Everyone Adobe is a place where outstanding people work. Our employees recently voted us onto the Great Place to Work list for the 10th year in a row! We’re proud to offer market-leading employee benefits developed with your lifestyle in mind. Highlights include health insurance, global days off, a wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program, and programs that support ongoing career growth. We proudly empower our employees to get involved with corporate social responsibility. We offer a broad range of chances to create a bigger impact through philanthropy, employee, and community engagement. We understand that people set us apart in our business, and that's why we want to meet you. The Opportunity An amazing opportunity to be the first Customer Value Director in Asia Pacific! We are looking for an incredible strategic partner to senior leadership within Adobe’s most critical customers for the region, focused on delivering measurable business value from Adobe investments. The role is uniquely positioned at the intersection of customer success, delivery and sales, taking a long-term, outcome-led view of the transformation journey, with clear accountability for tracking, demonstrating, and communicating business value realization. This role leads internal cross-functional teams and partners to orchestrate execution against the customer’s strategic goals—driving alignment, tracking progress, and articulating value realization, with a focus on business outcomes over project oversight. What you will do: Strategic alignment: Partner with customer leadership to co-define business goals, strategic priorities, and Adobe’s role in supporting them. Translate customer objectives into value-focused roadmaps and measurable outcomes aligned to Adobe capabilities. Ensure internal teams are aligned to a shared strategic direction that guides execution and engagement. Outcome orchestration: Coordinate Adobe and partner teams to sequence delivery and capability deployment around customer value milestones. Act as the central orchestrator of execution—focused on outcome delivery, not project or task ownership. Identify and remove roadblocks to progress, ensuring a steady march toward defined value outcomes across the entire solution stack, Creative, Document and Experience Clouds. Value governance: Define, track, and evolve KPIs aligned to customer objectives and value realization. Establish a governance rhythm with customer and Adobe teams to review progress and recalibrate where needed. Lead the articulation of success through reporting and storytelling to showcase impact over time. Executive Partnership: Build and maintain trusted, strategic relationships with customer executives and senior stakeholders. Serve as the executive voice of Adobe, aligning communications to both business and technical leadership audiences. Elevate Adobe’s position as a long-term transformation partner, driving shared vision and sustained engagement. Voice of Customer: Represent the voice of customer internally to align teams, remove blockers, and influence roadmap discussion. Drive cross-functional engagement across Sales, Professional Services, Product, Support through insights, risks, and opportunity spotting. Build strategic relationshi ... (truncated, view full listing at source)