Solution Account Manager

The Opportunity From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product. We have a fantastic opportunity for an experienced Solution Account Manager to join our Digital Experience business based in Copenhagen. We are currently recruiting results-oriented sales professionals to lead an existing customers base. As Solution Account Manager you will develop your expertise on one Adobe Solution within the Digital Experience portfolio and become the trusted advisor of your customers. You will handle relationships with your accounts, drive renewals business and grow the annual recurring revenue of these accounts. You will report into the Nordics Retention Sales Manager within the Western Europe Retention Sales organisation and play an active role within the Community of the Solutions you’re focusing on. What you’ll do Secure the renewal of the contracts of our Digital Experience customers install base in coordination with the rest of the Adobe Sales Team. Identify expansion opportunities to generate additional revenue (upsell & cross-sell), driving those opportunities to closure and/or ensuring that the appropriate resources are engaged. Lead the complete sales cycle of the renewals and upsell opportunities on your accounts. Handle a sales pipeline of renewals and new business which consistently delivers above expectation results. Develop your mastery on one group of Solution – become recognized authority and trusted advisor. Deliver presentations and demonstrations and coordinate internal resources as needed. Share customers insights to the wider Sales organization. Identify and assess renewal risks for customers. Assist with issue and support partner’s concerns as needed. Maintain a high level of customer satisfaction & retention. Supervise non-renewal, pending, and lost renewals including reasons for cancellation for analysis. Support evolving sales processes aimed at improving renewal efficiency. Conduct oneself in a highly professional and ethical manner, adopting behaviors that enhance the reputation of the company. Act with integrity at all times. Supervise and report on market and competitor activities and provide relevant feedback. What you need to succeed Confirmed experience as Field Sales. Candidates should have a Master Degree or equivalent in Sales/Business and track record of successful business to business sales experience. Master the end-to-end sales cycle management from prospecting to closing Ability to call within all levels of an organization, identifying decision makers, and building long-term customer relationships by establishing trust and credibility. Highly motivated and professional with excellent communication skills, confident and results oriented. Ability to build pipeline through up-selling & cross-selling into our customer base. Must have high ethics, integrity, and humility with a desire to operate as part of a team. Ability to challenge the status quo to help drive innovation across the business. Professional Proficiency in English and any additional Nordics language would be beneficial. As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com. Adobe is an equal opportunity employer. We hire talented individuals, ... (truncated, view full listing at source)