Senior Education Customer Success Manager

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us and Adobe Japan has been ranked 13th, for Great Place to Work. We’re proud to offer market competitive employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career. To learn more, please visit https://benefits.adobe.com/jp We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy, employee, and community engagement. We know that people are the differentiator in our business, and that's why we want to meet you! The Opportunity The purpose of the Education Business is crystallizing our new company mission “Empower Everyone to Create” among Japanese students for their future success. Our mission is to put our AI first applications in the hands of students and drive usage to equip them for the future readiness. As Education Customer Success Manager, you'll be part of the Japan-based Education Business Team, and will work closely with the global relevant teams. We are seeking a strategic and customer-focused person working directly with higher education institutions to encourage adoption and active use of Adobe software solutions. These include Acrobat Studio, Acrobat Express, and Creative Cloud Pro Plus. You will play a pivotal role in growing student usage in existing accounts, find and engage with the key persons, define the effective initiatives in each account and orchestrate needed resources both Adobe internally and externally to deliver them. Your critical metric will be monthly active user (MAU) of specified Adobe software offerings within the target account. What You’ll Do Partner with universities across Japan to support the successful adoption and integration of Adobe tools. Build and maintain positive relationships with customers to understand their goals and align Adobe solutions accordingly. Deliver and implement tailored onboarding, enablement, and engagement plans that drive active use and long-term value. Invent and implement scalable engagement strategies that can be replicated across institutions to improve impact and efficiency. Share customer insights and feedback to inform internal strategy and product development. Track and report on customer engagement metrics, finding opportunities for deeper adoption and improved outcomes. Contribute to the development of tools, templates, and frameworks that enable consistent and scalable customer experience management. Collaborate with related teams to ensure a seamless and unified customer experience both in Japan and globally. What You Need to Succeed 8+ years of experience in a customer-facing role within a technology or SaaS organization, ideally in the education sector. Strong understanding of the Japan Higher Education landscape and passion to engage with academic and IT partners. Excellent communication and presentation skills, with the ability to convey value and outcomes to diverse audiences. Proven ability to prioritise and work cross-function ... (truncated, view full listing at source)