Customer Success Manager, SMB

The Role CodeSignal is seeking an SMB Customer Success Manager who is passionate about enabling customers to achieve meaningful outcomes with our platform. In this role, you’ll support a fast-growing portfolio of customers through onboarding, adoption, and renewal—combining hands-on guidance with scalable success programs. You’ll play a critical role in maximizing customer value and making Customer Success a key driver of CodeSignal’s overall impact and growth. What You’ll Be Doing: Implementation & Training Manage a portfolio of fast-growing customers, guiding them through a smooth and successful onboarding experience. Coordinate implementation milestones—including kickoff, product training, data migration, and rollout planning—to ensure customers are set up for long-term success. Facilitate enablement sessions and assist customers in identifying and solving for their unique use cases. Support early calibration and alignment sessions to ensure customer goals and success criteria are well defined. Success Management & Renewals Own the customer relationship post-sale, including renewals and expansion for your book of business. Monitor customer health, product usage, and engagement to proactively identify risks and expansion opportunities. Conduct business reviews focused on outcomes, adoption, and ROI. Act as a trusted advisor by combining strong product knowledge with an understanding of SMB customer needs and constraints. Proactively address issues or blockers by partnering with internal teams to resolve them quickly and effectively. Scaled Customer Success Motions Help design, execute, and iterate on scalable CS programs, including 1:many webinars, email nurture campaigns, and self-serve enablement resources. Contribute to the development of repeatable playbooks and processes that improve efficiency across both SMB and the broader Customer Success organization. Partner with cross-functional teams (Sales, Marketing, Product, Support) to improve the SMB customer journey. Represent the SMB customer voice internally to inform product improvements, messaging, and go-to-market strategy. Requirements Must-Haves 2–4+ years of experience in SMB Customer Success, Account Management, or a similar customer-facing role at a B2B SaaS company Experience managing a high-volume customer portfolio with a focus on adoption and retention Comfort owning renewal and expansion goals Proven ability to lead customers through onboarding and deliver effective end-user training Strong customer-first mindset with the ability to build consultative relationships and influence outcomes Excellent written and verbal communication skills, including clear and concise customer-facing messaging Highly organized and adaptable Nice-to-Haves Experience designing or supporting scaled Customer Success programs (e.g., 1:many webinars, email nurture campaigns, and self-serve enablement resources) Familiarity with technical hiring, talent acquisition, or developer tools Experience working with TA, HR, or engineering stakeholders