Lead, Salesforce Engineer

<p><strong>The opportunity</strong><br>Join the Global Tech GTM team as we embark on a landmark year of consolidating our technical foundations across our Grow and Create business units. As the Manager of our Bengaluru-based Support and QA hub, you will lead the operational engine that ensures our global GTM applications—including Salesforce, Zuora CPQ, and Ironclad—run with clinical precision.</p> <p>In the short term, you will stabilize our global support queues and establish high-standard QA protocols for our roadmap deployments. Long-term success involves building a high-performing team that acts as a center of excellence for technical validation and rapid issue resolution. You will have a direct impact on the stability of our Lead2Cash lifecycle, ensuring that the technology powering our global revenue remains flawless. This is a unique opportunity to grow within a high-impact global team and shape the technical operations of a leading tech ecosystem.</p> <p><strong>What you'll be doing</strong></p> <ul> <li>Lead and mentor a specialized team of Support specialists and QA engineers providing global coverage for GTM business applications.</li> <li>Oversee the end-to-end QA lifecycle for Salesforce deployments and critical integrations (Zuora, Tipalti, Ironclad), ensuring zero-defect production launches.</li> <li>Manage global support operations within Salesforce, optimizing ticket routing, resolution quality, and SLA compliance.</li> <li>Partner with global Product Managers and Developers to translate roadmap requirements into comprehensive test plans and support documentation.</li> <li>Drive operational efficiency by identifying recurring technical friction points and implementing automated solutions or process improvements.</li> </ul> <p><strong>What we're looking for</strong></p> <ul> <li>Salesforce Administrator proficiency with deep knowledge of the platform's architecture and Service Cloud functionality.</li> <li>Professional experience in QA methodologies, including regression testing, UAT coordination, and automated testing tools.</li> <li>Proficiency in managing technical support operations and ticketing systems to drive performance metrics.</li> <li>Experience in designing and documenting technical operational processes for global cross-functional teams.</li> <li>Advanced verbal and written English communication skills for collaborating with stakeholders in Finance, Sales, and Legal across multiple time zones.</li> </ul> <p><strong>Additional information</strong></p> <ul> <li>Relocation support is not available for this position</li> <li>Work visa/immigration sponsorship is not available for this position</li> </ul> <p><strong>Benefits</strong><br>At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.</p> <p>Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.</p> <p>While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program</p> <p><strong>Life at Unity</strong></p> <p>Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design ... (truncated, view full listing at source)