People Shared Services Analyst (12-month Contract)

<p><strong>Join the team redefining how the world experiences design.</strong></p><p>Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!</p><p>Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.</p><p><strong>Where and how you can work</strong></p><p>Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.</p><p><strong>What you’d be doing in this role</strong></p><p>The <strong>People Central Tier 1</strong> sits within the People Central, and is passionate about delivering first-line support for our People processes such as Onboarding, Offboarding and Helpdesk support. You’ll be the first point of contact for all employee queries, working closely with a wide variety of stakeholders such as Technology, Finance, Legal, and leaders to deliver exceptional employee experiences to all our Canvanauts.</p><p>As a <strong>People Operations Analyst </strong>on our Tier 1 team, you'll be at the center of delivering world-class employee support. This is a generalist role where you'll handle high-volume, straightforward requests across the employee lifecycle while maintaining our high standards for service delivery.</p><p>At the moment, this role is focused on:</p><ul><li>Provide first-line support for Canvanauts, resolving Tier 1 inquiries with quality and speed to meet our service standards (24-hour first response, 4.5+ CSAT, 3-day resolution)</li><li>Manage high-volume requests through our ticketing system (JIRA Service Management), tracking approximately 700 tickets monthly with strong attention to SLA compliance</li><li>Support core employee lifecycle processes including Onboarding and Offboarding for approximately 130 Canvanauts per month, ensuring smooth transitions and exceptional experiences</li><li>Process and approve self-serviceable requests in Workday (address changes, personal information updates, etc.) with accuracy and efficiency</li><li>Respond to general policy questions with accurate, helpful information that empowers Canvanauts</li><li>Triage and escalate complex queries to our Tier 2 teams</li><li>Create and maintain clear, user-friendly documentation and SOPs that enable Canvanauts to self-serve where possible and support team knowledge sharing</li><li>Contribute to continuous improvement by identifying process friction points, suggesting solutions, and participating in team initiatives to enhance service delivery</li></ul><p><strong>You're probably a match if</strong></p><ul><li>You have 1–2 years of experience in HR Shared Services, HR Administration, or HRIS Support, ideally supporting multi-region teams across APAC, Americas, and EMEA.</li><li>You’re comfortable managing high volumes of requests (600+ tickets per month) while maintaining quality and consistently meeting SLAs.</li><li>You approach problems with a customer-first mindset — you listen, understand needs, and deliver timely, high-quality solutions.</li><li>You bring outstanding attention to detail and take full ownership of your work, seeing tasks through from start to finish.</li><li>You’re highly proficient in Excel or Google Sheets, including functions, formulas, pivot tables, VLOOKUP, data validation, and conditional formatting.</li><li>You have excellent written and verbal communication skills, with the ability to adapt your style based on your audience.</li><li>You have experience using Workday HCM and JIRA Service Management, and are familiar with using Confluence for documentation (a strong plus).</li><li>You’ve supported stakeholders across different time zones and regions, and are comfortable working in a global, fast-paced environment.</li></ul><p><strong>You'll thrive in this role if you:</strong></p>< ... (truncated, view full listing at source)