Client Success Lead

Why you should join usTandem is a generational opportunity to rethink how we bring new therapies to market, and our path to doing so is significantly de-risked – we have:Exponential organic growth: We have product-market fit and are growing rapidly through word-of-mouth. Tandem supports thousands of patients every day, is doubling doctor users every quarter, and is working with the largest biopharma companies in the world.An AI-first business model: Our approach is distinctly enabled by AI, but our business will get stronger (not commoditized) as foundation models improve. We are building durability through two-sided network effects that will compound over time.Top tier investors: With the traction to support conviction in our model, we raised significant funding from investors (including Thrive Capital, General Catalyst, Bain Capital Ventures, and Pear VC) to build an exceptional team of engineers and operators.Our number one priority is scaling to market demand. We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster.All full-time roles are in person in New York. You can learn more about working with us in the last section of this page.About the roleAs Client Success Lead for Tandem’s strategic biopharma clients, you will own the post-sale success, growth, and long-term retention of our largest and most important biopharma relationships. You’ll act as the face of Tandem across delivery, reporting, and day-to-day client interaction — ensuring programs launch cleanly, deliver results, and expand over time. These accounts are multi-brand, multi-year relationships that sit at the center of our platform and business strategy.This is not a pure relationship management role. You’ll need to be highly operational, deeply structured, and able to drive cross-functional execution. You will interface constantly with internal teams — from product and engineering to data and legal — and will be responsible for making our most strategic clients wildly successful.This is a demanding role, with a high level of autonomy and responsibility. You will be expected to “act like an owner” and commit yourself to Tandem’s success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.If you join, you will:Serve as the primary post-contract owner for strategic biopharma accounts — including onboarding, pilot execution, success metrics, and client reportingAct as Tandem’s day-to-day lead across multiple client teams — including commercial, field, access, and data stakeholdersCollaborate closely with our product, engineering, data, and delivery teams to coordinate execution and ensure consistent impact for clientsDrive retention and expansion within accounts by delivering tangible outcomes, sharing insights, and building trust across functionsDesign scalable processes for managing multi-workstream accounts with 7–8 figure contract value and help build our client success function as we growExplore, evaluate, and execute on new opportunities for the company, including strategic partnerships and new products and servicesWork closely with the rest of our team and CEO to make business decisions as we balance speed of growth and long-term profitabilityWe’ll be most excited if you have:6–10 years in post-sale client strategy, delivery operations, partnerships, or strategic customer success in complex, multi-stakeholder environmentsBackground in life sciences consulting, data platforms, digital health, or pharma-adjacent strategy rolesExecutive presence and fluency — able to engage senior leaders across functions and drive alignment in ambiguous environmentsTechnical background and/or experience working with complex data (at minimum the role requires learning SQL and low-code tools)Strong written and verbal communication that allows ... (truncated, view full listing at source)