Account Manager

<div class="content-intro"><h2><strong>About us</strong></h2> <p>Harmonic is the startup discovery engine.</p> <p>It pains us to see great startup opportunities consistently go undiscovered. So, we dedicated ourselves to mapping out the startup landscape and building the tools that ensure the most promising founders get found and funded.</p> <p>The world's largest and most prolific venture capital firms (as well as the up-and-comers you haven’t heard of yet) rely on us to find and invest in the next Google, AirBnB, Uber, Stripe, and Anduril. We play a crucial part in ensuring hundreds of billions of dollars get routed efficiently and that the innovations the world would most benefit from materialize.</p> <p>We’re growing revenue at a rate of 100%+ annually and already power thousands of investors' workflow. Backed by $30M from investors like Craft, Floodgate, and Sozo Ventures, we want to power the entire investment workflow from discovery to term sheet. If you resonate with <a href="https://www.harmonic.ai/careers">our values</a> and want to fundamentally evolve how venture capital markets work, come join us.</p></div><h2>The role</h2> <p>We’re looking for a full-time Account Manager, who will be the primary contact for around 80 clients for all things post-sale. We believe that how we support our current customers is of critical importance, and a major source of differentiation for our company.</p> <p>As a result, we expect every AM to be industry-leading in their customer obsession, responsiveness, depth of product knowledge, and ability to handle commercials around renewals and expansion.</p> <h4><strong>Specifically, you will:</strong></h4> <ul> <li>Own the entire customer relationship from onboarding, to upsells, and through to future renewals.</li> <li>Work with the world’s leading venture investors to drive success with mission-critical software</li> <li>Drive account activation and success far and wide, such that every customer is genuinely impressed by how much value we bring to their business.</li> <li>Relay customer needs to the product team to ensure that our product roadmap properly prioritizes what will bring our customers the most value.</li> <li>Refine your craft and our processes, and evangelize those practices within our broader team.</li> <li>Forecast with accuracy to ensure we’re focusing on the right customers.</li> </ul> <h4><strong>What we value:</strong></h4> <ul> <li><strong>Being customer-obsessed</strong>: You’ll need to get to your goals the right way, as we’d rather lose a deal than mislead customers. We expect all of our customer facing team to excel at responsiveness, understanding customer needs and having the product knowledge to solve customer problems.</li> <li><strong>Continuous self-improvement</strong>: We care less about who we are today and more about who we can become. You’ll both receive and provide regular feedback via reviewing calls, written communication and anything else that we stumble across where we can get better. We index heavily on introspection, openness to feedback and direct communication.</li> <li><strong>“Get shit done” attitudes</strong>: There are definitely easier jobs out there. We’ve gone viral and Account Executives have had a dozen calls a day for a week. We’ve had technical issues where Sales Engineers or Account Managers need to ship things late on a Friday. Speed wins and retains customers.</li> </ul> <p>If you’re curious about the team, here’s more information:</p> <ul> <li>Explore <a href="https://www.notion.so/Working-with-Aaron-0fe382b27d284114a75c1fbefceac467?pvs=21">Working with Aaron</a> to understand how your leadership operates and makes decisions.</li> <li>Explore our <a href="https://www.harmonic.ai/team">Team Page</a> to get acquainted with us. We're an exceptionally collaborative, engaged and deeply committed to our shared cultural values.</li> </ul> <h4><strong>Role requirements:</strong></h4> <ul> <li>Bachelor's degree and coursework in either ... (truncated, view full listing at source)