Customer Support Operations Engineer, West

<p>At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together.</p> <p data-start="284" data-end="802">We’re looking for a <strong>Customer Support Operations Engineer</strong> to join our Customer Support Operations team and power great support by reducing customer effort through smart tools and automation. In this role, you will treat our Customer Support team as your primary customer — designing, building, and improving the tools, workflows, and automations that enable them to deliver world-class support. You’ll also partner closely with cross-functional teams to implement, maintain, and evolve internal systems and workflows.</p> <p data-start="804" data-end="1018">You’ll assist with technical issues, contribute to operational improvements, and collaborate with senior engineers and stakeholders to increase the efficiency and effectiveness of our Customer Support organization.</p> <p>This role is well suited for someone who enjoys hands-on technical work, supporting others, and growing their technical and operational skills in a collaborative environment.</p> <p><strong data-start="445" data-end="454">Note:</strong> <em>This is <span style="text-decoration: underline;">not</span> a frontline customer support role. This position focuses on building, automating, and improving the systems that enable our Support team to operate effectively at scale.</em></p> <h1><strong>About the role:</strong></h1> <ul> <li>Location: Remote-first (United States; BC ON, Canada) <ul> <li style="color: rgb(53, 152, 219);"><span style="color: rgb(53, 152, 219);">Must be based in Pacific or Mountain Time Zones</span></li> </ul> </li> <li>Full-time</li> <li>Permanent </li> <li>Exempt</li> <li>The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.<br> <ul> <li>United States (all figures cited below are in USD and pertain to workers in the United States) <ul> <li>Zone A: $115,000 - $155,500</li> <li>Zone B: $108,000 - $146,000</li> <li>Zone C: $101,500 - $137,500</li> </ul> </li> <li>Canada (all figures cited below are in CAD and pertain to workers in BC, Canada) <ul> <li>$131,000 - $176,500</li> </ul> </li> </ul> </li> </ul> <p>This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals.</p> <p>Please visit our <span style="color: rgb(35, 111, 161);"><a style="color: rgb(35, 111, 161);" href="https://webflow.com/careers#pay-zones">Careers page</a> </span>for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.</p> <ul> <li>Application Information: <ul> <li>Application deadline: applications accepted on an ongoing basis until position is closed and filled</li> <li>This posting is for a net new position</li> </ul> </li> <li>Reporting to the Senior Manager, Global Customer Support Operations</li> </ul> <p>As a <strong>Customer Support Operations Engineer</strong>, you’ll … ... (truncated, view full listing at source)