Manager, EOR Partner ServicesOperationsToronto, Canada

Current Openings Manager, EOR Partner Services Manager, EOR Partner Services About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses. What is an Employer of Record (EOR)? An Employer of Record (EOR) is a service provider that allows companies to legally hire and work with employees in foreign countries without establishing their own legal entity in that country. This is made possible through a legal arrangement where the EOR establishes its own legal entity in the country and hires employees on behalf of the client company. This arrangement offers a viable solution for companies that wish to expand their global reach without investing in setting up a legal entity in every country where they operate. About the Role We are looking for an experienced and strategic Manager to lead our team of HR Operations Coordinators who are responsible for supporting employees engaged through our global Employer of Record (EOR) partners.  This role is responsible for overseeing operational delivery across the full employee lifecycle — from onboarding and contract execution to payroll coordination, employee relations support, offboarding, and compliance oversight — ensuring seamless service aligned with our Master Service Agreements (MSAs) and Service Level Agreements (SLAs). As Manager, you will provide strong people leadership while maintaining direct relationships with key partner stakeholders. You will act as a senior escalation point for complex operational and compliance matters and drive continuous improvement across processes, partner governance, and service delivery standards. This role requires demonstrated experience operating at a senior level within a global environment, balancing risk, compliance, commercial outcomes, and customer experience. Team Leadership & Development Lead, mentor, and develop a team of HR Operations Coordinator, ensuring high performance and accountability. Foster a proactive, solutions-oriented culture focused on operational excellence and client satisfaction. Provide coaching on complex lifecycle events including onboarding challenges, payroll discrepancies, terminations, statutory leave, and compliance risks. Establish clear performance metrics aligned to SLAs and business objectives. EOR Partner Relationship Management Build and maintain strong relationships with partner-specific stakeholders across global EOR providers. Ensure service delivery aligns with contractual obligations outlined in MSAs and SLAs. Identify risks, service gaps, or compliance issues and drive corrective action plans.  Act as the primary operational contact for escalations between internal teams and EOR partners. Escalation & Risk Management Serve as the senior escalation point for complex employment and compliance matters. Partner cross-functionally with Legal, Compliance, Finance, Product, Sales, and Implementation teams to resolve issues effectively. Balance commercial objectives with regulatory risk and employee experience. Provide clear risk assessments and recommendations to senior leadership when required. Process Improvement & Governance Drive ... (truncated, view full listing at source)