Operations Coordinator

<div class="content-intro"><p>Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.</p> <p>Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.</p> <p>Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. </p></div><p><strong>About the Role: </strong></p> <p>As an <strong>Operations Coordinator</strong>, you play a critical frontline role ensuring that care delivery remains seamless, responsive, and compassionate — even under pressure. You’ll handle real-time staffing coordination, same-day scheduling changes, and urgent communication between clients, families, and Care Pros.</p> <p><strong>This is a remote role. Depending on your preference the schedules available are below. </strong></p> <ul> <li>Early AM: 5am - 1:30PM CST</li> <li>Late AM: 7am - 3:30PM CST</li> <li>PM: 2:30pm - 11PM CST</li> </ul> <p><strong>Note: our schedules require 5 consecutive days including at least one weekend day. </strong></p> <p><strong>Please note: Attendance during training (two weeks, full-time, Monday - Friday 9:00am to 5pm Central Time) is required; this includes being on camera and actively engaged throughout all sessions.</strong></p> <p> </p> <p><strong>Why you’ll love this role:</strong></p> <p>You’ll be joining a purpose-driven team that blends empathy with operational excellence — keeping clients safe, Care Pros supported, and the system running smoothly. You’ll gain exposure to national-scale care delivery logistics, advance your operational skill set, and contribute directly to the mission of transforming aging. With opportunities to grow into more senior roles focused on Client Management, Care Pro Relationship Management, Care Pro Recruiting, and Care Pro HR.</p> <p> </p> <p><strong>As an Operations Coordinator at Honor, you provide:</strong></p> <ul> <li><strong>Same-Day Staffing Coordination: </strong>Ensure timely and accurate caregiver scheduling to meet client needs and preferences, especially during same-day changes or emergencies.</li> <li><strong>Real-Time Communication Support:</strong> Serve as the first point of contact for urgent client and family needs. Respond promptly to time-sensitive situations, providing clear updates and empathetic support.</li> <li><strong>Task Execution: </strong>Execute operational tasks including check-ins, staffing activities, and managing inbound communications in alignment with established workflows and policies.</li> <li><strong>Issue Resolution: </strong>Address service delivery challenges with urgency and professionalism, ensuring the best experience for clients and Care Pros.</li> <li><strong>Documentation Compliance:</strong> Accurately record client updates, staffing changes, and escalations, maintaining regulatory and company documentation standards.</li> <li><strong>Communication Escalation Management: </strong>Deliver critical updates to owners, clients, families, and Care Pros—tailoring messages by audience, tone, and communication preferences to ensure clarity and understanding.</li> </ul> <p> </p> <p><strong>We’re looking for you to bring: </strong></p> <ul> <li>3+ years of experience in <strong>customer service or operations</strong> in a <strong>healthcare, staffing, or call center</strong> environment</li> <li>Hands-on experience handling <strong>real-time scheduling, dispatch, or triage</strong></li> <li>Demonstrated <strong>tech fluency</strong>, ... (truncated, view full listing at source)