Technical Support Engineer

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Who we are</strong></span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.</span></p> <p><span style="font-weight: 300; font-family: arial, helvetica, sans-serif;">Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.</span></p></div><p><strong>About the Role:</strong></p> <p>Samsara is looking for an experienced <strong>Technical Support Engineer</strong> to provide world-class hardware and software support experience to our customers. You will be a part of our <strong>Tier 2 support team </strong>within the umbrella of the Global Technical Support organization. You will resolve complex customer problems and improve support across all teams. Your work will be collaborative, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues. </p> <p>The ideal candidate will have a strong technical background, experience in a technical support role, proven customer-facing skills, and strong communication skills. You understand the day-to-day aspects of customer support, including managing tickets, building knowledge base articles, and providing product feedback to Engineering and PM teams. </p> <p><strong>This is a remote role open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. Relocation assistance will not be provided for this position. </strong></p> <p><strong>You should apply if:</strong></p> <ul> <li><strong>You want to impact the industries that run our world:</strong> Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.</li> <li><strong>You are the architect of your own career:</strong> If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.</li> <li><strong>You’re energized by our opportunity:</strong> The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.</li> <li><strong>You want to be with the best:</strong> At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. </li> </ul> <p><strong>In this role, you will:</strong> </p> <ul> <li><strong>Product Expertise</strong>: Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.</li> <li><strong>Technical Troubleshooting</strong>: Use your techn ... (truncated, view full listing at source)