NOC Non-Tech Service Desk

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview El Centro de Operaciones se encarga de la investigación inicial y la evaluación de posibles fallos en todos los sistemas monitoreados por los clientes. Monitoreamos el estado del sistema las 24 horas del día, los 7 días de la semana, los 365 días del año. Monitoreamos principalmente los sistemas de seguridad pública, por lo que la resolución urgente de cualquier problema es una necesidad básica a diario. Job Description La posición de Agente NOC Non-Tech Service Desk corresponde a un rol no técnico que tendrá la capacidad de entender la solicitud del cliente en temas relacionados a tecnologias y comunicarlo a los equipos resolutores internos, por lo que debe tener formación en el area tecnológica. Es el principal punto de contacto para los clientes que tienen consultas en temas relacionado a tecnologías, preguntas sobre estado de solicitudes, solicitudes de servicio específicos como asignación de radios o repuestos o que necesitan reportar un problema. Su rol es asegurar una experiencia positiva, gestionar la correcta categorización de las peticiones y canalizar eficientemente los requerimientos hacia el equipo de resolución adecuado. #LI-DR2 Basic Requirements Titulo de técnico medio en Electricidad, electronica, informatica, telecomunicaciones o afín Debe tener formacion para entender terminologia técnica transversar o de lenguaje comun en las areas de formacion señaladas. Travel Requirements None Relocation Provided None Position Type New Grad Referral Payment Plan Yes EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. MOTOROLA SOLUTIONS OVERVIEW At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.