Technical Customer Care Expert - Singapore

About Mistral At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life. We democratize AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise needs, whether on-premises or in cloud environments. Our offerings include le Chat, the AI assistant for life and work. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between France, USA, UK, Germany and Singapore. We are creative, low-ego and team-spirited. Join us to be part of a pioneering company shaping the future of AI. Together, we can make a meaningful impact. See more about our culture on https://mistral.ai/careers. Role Summary We are seeking an enthusiastic Technical Customer Care Expert to join our Support team in Singapore. This role is ideal for someone who enjoys solving customer issues, providing exceptional service, and contributing to the growth of our support operations in the APAC region. As our first hire in Singapore, you will play a key role in ensuring customer satisfaction by handling frontline support, triaging issues, and collaborating with global teams. This is a unique opportunity to shape the future of our support operations in Asia, with ample opportunities for growth and professional development. The role is Singapore-based and reports to our Lead Customer Support based in France.  Key Responsibilities User Support: Handle frontline customer inquiries via Intercom, including account setup, billing questions, product guidance, and basic troubleshooting. Ticket Triage: Efficiently categorize, prioritize, and escalate issues to L2/L3 support or relevant teams (Engineering, Finance, Solutions) as needed. Knowledge Base Management: Contribute to building and updating FAQs, help center articles, and self-service resources to empower customers. Customer Communication: Provide clear, friendly, and proactive responses; ensure timely follow-ups and resolution. Process Optimization: Identify common customer pain points and suggest improvements to streamline support workflows. Customer Focus: Maintain a customer-centric approach, ensuring a positive experience for all users, with a focus on empathy and proactive service. Qualifications & Profile • Bachelor’s degree or equivalent in Business, Communications, or a related field. • Previous experience in customer support, helpdesk, or service roles (technical support experience is a plus). • Strong written and verbal communication skills in English (additional languages are a bonus). • Proficiency in customer support platforms (e.g., Intercom, Zendesk). Familiarity with tech products and basic troubleshooting. • Excellent problem-solving skills and a customer-first mindset.Ability to work collaboratively in a fast-paced, distributed team environment. What We Offer • Ability to shape the exciting journey of AI and be part of the very early days of one of the hottest AI companies • A fun, dynamic, multicultural team and collaborative work environment — based primarily in Paris, London, the USA, and Singapore • Competitive salary and bonus structure • Comprehensive benefits package • Opportunities for professional growth and development