Senior Team Lead, Customer Service

<p><strong>Join the team redefining how the world experiences design.</strong></p><p>Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!</p><p>Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.&#xa0;</p><p><strong>Where and how you can work</strong></p><p>Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. This role is encouraged to be on a hybrid setup so we've created an environment that truly empowers you to thrive.</p><p><strong>What you’d be doing in this role</strong></p><p>We believe great leadership is a balance of <strong>strategy and hands-on execution</strong>. As a <strong>Senior Team Lead,</strong> you’ll lead high-performing teams, ensuring alignment with broader business goals while delivering measurable impact. You’ll set direction, drive execution, and <strong>champion operational efficiency</strong>, all while fostering a culture of continuous growth and high performance.</p><p>This role requires a <strong>data-driven approach</strong>, where success is measured by<strong> key performance indicators (KPIs) such as team productivity, operational efficiency, quality of output, and overall business impact.</strong> You’ll be responsible for tracking and optimizing these metrics, ensuring teams not only meet but exceed their goals.</p><p>As Canva scales, change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.</p><p>At the moment, this role is focused on:</p><p><strong>Lead &amp; develop a high-performing team</strong></p><ul><li>Provide mentorship, strategic guidance, and accountability to drive individual and team success</li><li>Foster a culture of collaboration, continuous learning, and adaptability</li><li>Track and optimize key performance metrics&#xa0;to ensure operational efficiency</li></ul><p><strong>&#xa0;Drive operational excellence &amp; strategic execution</strong></p><ul><li>Translate business goals into actionable team strategies while ensuring operational efficiency</li><li>Identify gaps, implement process improvements, and optimize workflows to enhance productivity</li><li>Monitor processes and analyze KPIs&#xa0;including service levels, customer satisfaction, and operational efficiency, to drive continuous improvement</li></ul><p><strong>Collaborate &amp; influence for impact</strong></p><ul><li>Partner with key stakeholders to align team priorities and improve overall performance</li><li>Influence cross-functional initiatives and foster transparency across teams</li><li>Use data-driven insights to guide strategic decisions and optimize individual and&#xa0;team impact</li></ul><p><strong>You're probably a match if you:</strong></p><ul><li><strong>Have a proven ability to set direction and drive strategic alignment, </strong>ensuring team objectives contribute to long-term business success</li><li><strong>Excel in optimizing operations and improving team performance</strong>, identifying efficiencies that enhance productivity and impact</li><li><strong>Build strong relationships and influence key stakeholders,</strong> fostering collaboration to drive shared goals and business outcomes</li><li><strong>Thrive in dynamic environments, </strong>quickly adapting to change, solving complex challenges, and prioritizing effectively</li><li><strong>Have a passion for coaching and developing leaders,</strong> empowering teams to grow, take ownership, and deliver high performance</li><li><p>The skills required for this role are best suited to C/C1s or equivalent levels according to our policy</p></li></ul><p><strong>About the team</strong></p><p>Join Canva's Specialist Operations Group – the operational heartbeat of User Voice. Be the face of a platfo ... (truncated, view full listing at source)