Senior Finance Lead, Pricing & New Product Finance

<div class="content-intro"><p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. </p> <p>Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. </p> <p>Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.</p></div><h2>What's the opportunity? </h2> <p>This is a high-visibility individual contributor role within FPA. You will be the Finance business partner to Intercom's Monetisation Strategy, Product, and RD teams.</p> <p>Your mission: own the end-to-end financial lifecycle of new products and pricing initiatives—from early-stage unit economics and business cases, through forecasting and target setting, to post-launch performance reporting and iteration.</p> <p>Unlike traditional FPA roles, you will operate forward-looking and cross-functionally. You'll sit in engineering design reviews, pricing working groups, and GTM strategy sessions; not as a gatekeeper, but as a strategic partner who translates technical and commercial decisions into PL impact.</p> <p>You will also serve as the in-house educator on AI monetisation, leading regular Finance team debriefs on what changed, why, and how it impacts the forecast.</p> <p>This role is ideal for a strategic finance professional who:</p> <ul> <li>Thrives on 0→1 problems and ambiguity</li> <li>Wants to influence product roadmaps and company-level financial plans</li> <li>Is ready to move beyond reporting and start building</li> </ul> <h2>What will I be doing? </h2> <p>New Product Launch RD Partnership</p> <ul> <li>Own the end-to-end financial business case for new AI products and features, partnering with RD, GTM, Finance and Accounting teams from concept through commercialization.</li> <li>Translate complex technical trade-offs into PL impact, including product-level unit economics - quantifying cost vs. performance during model selection and scope vs. velocity during product development.</li> <li>Report on post-launch performance, comparing actual results to business case commitments to keep the executive team informed.</li> </ul> <p>Pricing Monetization Strategy</p> <ul> <li>Serve as the Finance lead on pricing strategy working groups and to provide analytical input on pricing, packaging, concession frameworks.</li> <li>Pressure-test monetization assumptions and challenge commercial logic before forecasts are finalized.</li> <li>Develop and maintain strategic pricing models to support international expansion, enterprise packaging, bundling, and concession optimization.</li> </ul> <p>GTM Commercial Enablement</p> <ul> <li>Collaborate with Sales Finance and Revenue Operations to translate pricing strategy into actionable sales guardrails, including discounting frameworks, enterprise deal guidelines, and deal desk support.</li> <li>Ensure seamless execution of pricing changes and packaging strategies across the commercial organization.</li> </ul> <p>Cross-Functional Partnership Financial Integration</p> <ul> <li>Own the internal “Pricing Product Debrief” process; lead recurring sessions with FPA and Accounting to communicate what changed, why, and how it impacts the PL and near-term forecast.</li> <li>Partner with FPA to embed monetization strategies and product roadmaps into annual planning, target setting, and long-range planning cycles.</li> <li>Support GTM target development by modeling attach rates, pricing updates, and product adoption scen ... (truncated, view full listing at source)