Medical Receptionist - Primary Care

<div class="content-intro"><p><span class="TextRun SCXW85755731 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW85755731 BCX0">At </span><span class="NormalTextRun SCXW85755731 BCX0">ConvenientMD</span><span class="NormalTextRun SCXW85755731 BCX0">, </span><span class="NormalTextRun SCXW85755731 BCX0">we’re</span><span class="NormalTextRun SCXW85755731 BCX0"> on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, </span><span class="NormalTextRun SCXW85755731 BCX0">we’re</span><span class="NormalTextRun SCXW85755731 BCX0"> building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.</span></span><span class="EOP SCXW85755731 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></div><h3><strong>The Opportunity </strong></h3> <p>Medical Receptionists play a vital role in creating a welcoming, home-like environment within our primary care clinics. This position ensures a smooth and efficient check-in and check-out experience, maintains accurate and complete patient medical records, and provides essential administrative support to keep clinic operations running seamlessly.</p> <p>The right individual for this role l is eager to learn, self-motivated, and genuinely enjoys engaging with patients, staff, and vendors. Our clinics are fast-paced and constantly evolving, requiring flexibility, adaptability, and a solutions-oriented mindset. The ideal candidate embraces collaboration over avoidance, steps in wherever support is needed, champions our care model and vision, and brings professionalism to the team each day.</p> <h3><strong><span data-contrast="auto">Your Impact </span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></h3> <ul> <li><strong>Patient Experience Value-Based Care</strong> <ul> <li>Create a warm, welcoming, and professional experience for every patient, serving as the first point of contact and introductory face of value-based care.</li> <li>Lead the check-in process and educate patients on the program’s goals, vision, and shared responsibility model.</li> <li>Provide primary phone support, including answering inbound calls, scheduling and canceling appointments, returning messages, and documenting patient interactions in the EMR.</li> <li>Conduct periodic patient satisfaction outreach and identify solutions to continuously enhance the patient experience.</li> <li>Partner with MAs, Care Navigators, and clinic staff to deliver cross-coverage and team-based support as needed.</li> </ul> </li> <li><strong>Administrative Operational Excellence</strong> <ul> <li>Maintain strong working knowledge of the EMR to manage scheduling, documentation, and task routing, and demonstrate initiative in continuously improving system proficiency.</li> <li>Oversee non-clinical supply inventory, manage mail distribution, and provide general administrative support using Microsoft Office tools.</li> <li>Maintain a clean, organized, and fully stocked front desk and lobby environment that reflects a high standard of professionalism.</li> </ul> </li> <li><strong>Medical Records Care Coordination</strong> <ul> <li>Ensure patient charts are complete and accurate by obtaining, scanning, uploading, and organizing medical records in a timely manner.</li> <li>Review incoming documentation daily and support MAs and the Population Health team with pre-visit chart preparation and record retrieval.</li> <li>Perform additional duties as assigned to support clinic operations and high-quality patient care.</li> </ul> </li> </ul> <h3><strong>Who You Are </strong></h3> <ul> <li><span data-contrast="auto"><span data-ccp-parastyle="No Spacing"><strong><em>Education:</em> </strong>High School Diploma or GED required</spa ... (truncated, view full listing at source)