Sr Solution Consultant - Intelligent Automation

<p>We are hiring a builder and advisor who thrives at the intersection of cutting-edge AI and enterprise customer outcomes. As a Sr. Solution Consultant on the Intelligent Automation (IA) Team, you will partner with field teams to design, demonstrate, and prove the value of ServiceNow's AI platform. This is a hands-on role that requires both technical depth and consultative expertise.</p><p><strong>Who you are:</strong></p><p>You are a <strong>technically curious</strong> and innovation driven Solution Consultant with a passion for AI, Data, and Workflow. You’ve <strong>built multiple use cases</strong> in the platform and enjoy experimenting with AI to make your job easier every day. You thrive in fast-paced environments and want to help shape an AI-native Solution Consulting organization.</p><p><strong>You bring:</strong></p><ul><li>A passion for AI — you experiment with it daily and stay ahead of emerging trends</li><li>A builder's mindset — you've built use cases on the platform and know how to iterate fast</li><li>Executive presence — you've presented to C-suite stakeholders and held the room</li><li>Technical depth with consultative instincts — you know when to go deep and when to zoom out</li><li>Resilience in ambiguity — you thrive when the playbook is still being written</li></ul><p><strong>What you’ll do:</strong></p><p>Our mission is to partner with field teams and work directly with customers to understand their unique challenges and build intelligent, scalable AI solutions that solve their most mission-critical challenges.</p><ul><li>Conduct discovery sessions to understand customer environment, business challenges, and constraints</li><li>Design and build proof-of-concept solutions that showcase the power of the platform bringing AI + Data + Workflow to life.</li><li>Lead workshops and demonstrations for C-level executives and business stakeholders</li><li>Iterate quickly based on evolving capabilities and customer feedback</li><li>Work cross-functionally with product, engineering, customer excellence group, and global SC teams to deliver exceptional customer outcomes</li></ul> <p><strong>Core competencies</strong></p><ul><li>Curiosity – Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends</li><li>Collaboration – Proven ability to work across functions, building rapid solutions in team environment.</li><li>Communication – Clarity in explaining ideas, experience presenting to executive level stakeholders.</li><li>Change Agility – Thrives in ambiguity and fast iteration.</li></ul><p><strong>Technical Expertise</strong></p><ul><li>2+ years in technical consulting, solution engineering, or customer facing technical roles</li><li>Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI’s potential impact in the function or industry.</li><li>Strong technical background in data engineering with hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms.</li><li>Ability to architect and implement complex systems under tight deadlines.</li><li>Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies</li><li>Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, Angular JS, React JS, HTML5, CSS, SQL, Python, or equivalent.</li><li>Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus.</li></ul><p>For positions in this location, we offer a base pay of $118,500 - $183,675, plus equity (when applicable), v ... (truncated, view full listing at source)