Customer Success Manager - Portfolio Accounts

<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">At Asana, we’re building collaboration software to help every team in the world become more effective in working together and realizing their goals. Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Our Portfolio Customer Success program drives adoption and retention across a broader customer base. We're looking for a Customer Success Manager (CSM) to partner with customers in our UKI and DACH market<strong> </strong>on how to best leverage Asana to achieve their unique business objectives. Your engagements with customers, while time bound, will result in their increased satisfaction with and confidence in Asana as their organization’s work management solution. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as a thought partner and lifeline to customers<strong>.</strong> To the entire Asana team, you’ll exemplify empathetic, customer-centricity.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">This role is based in our Dublin office and will be on an office-centric schedule<em>. </em>Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements. </span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>What you’ll achieve:</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Work with Asana customers across industries, functions, and stages of their customer journey in an assigned book of business</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Drive customer outcomes and by:</span></li> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Conducting discovery to build rapport and deeply understand the customer’s needs, business processes, and vision</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Consulting on change management to help customers more easily adopt Asana as a way of working</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Leading design workshops to provide the customer firsthand experience in building or adapting their processes and challenge them on ways to improve their use of Asana</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Surfacing the best Asana resources based upon the customer’s needs</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Storytelling through business reviews on value realized and areas of opportunity for deeper value</span></li> </ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Empower customers to become self-sufficient Asana champions, solving for their immediate needs ... (truncated, view full listing at source)