Logistics Coordinator (APAC Service Operations)

<p>Are you a problem-solver who thrives in a fast-paced environment? We are looking for a Logistics Coordinator to join our Global Service Operations Organization. In this role, you will be the heartbeat of our post-sales support, ensuring that critical spare parts reach our end customers via Same Day and Next Business Day delivery. You aren't just moving inventory; you are enabling the "best in class" service supply chain that keeps our customers' networks running.<br> <br> <strong>Who You'll work with</strong><br> <br> You’ll partner with a fast-paced Global Service Operations organization, working alongside logistics specialists, planners, and customer support teams. Your collaboration will help power same-day and next-business-day deliveries that enable exceptional post-sales service for customers worldwide.</p><p><br> <strong>What You'll Do</strong><br> <br> You will be responsible for the day-to-day execution of our logistics operations while acting as a key strategic partner to our Vendor, Trade, and Reverse Logistics Managers.</p><ul><li>Impact: You directly influence Customer Satisfaction by balancing cost, delivery speed, and quality performance.</li><li>Innovation: We don't just want you to run the process; we want you to improve it. You will identify opportunities for continuous improvement, automation, and optimization.</li></ul><p>Global Reach: You will manage specific APAC inventory and compliance audits while working with a global network.</p><p>Master the Supply Chain (Order Processing &amp; Dispatch)</p><ul><li>Coordinate the daily dispatch process, managing carrier rates and resolving operational issues in real-time.</li><li>Take ownership of APAC inventory management, including inbound exceptions and PI reports.</li><li>Manage exceptions aggressively to close them as quickly as possible.</li></ul><p>Drive Reverse Logistics Excellence</p><ul><li>Act as the primary coordinator for inbound and outbound discrepancies, working with 3PLs and couriers to prevent delays.</li><li>Partner with Account Management and Engineering to prioritize critical returns and high-priority RMAs.</li><li>Track priority shipments end-to-end, proactively communicating risks to stakeholders before they become problems.</li><li>Analyze data to develop KPIs on RMA aging, lead times, and discrepancy resolution to improve the customer return experience.</li></ul><p>Navigate Global Trade Compliance</p><ul><li>Support trade operations by retrieving Compliance Certificates, Test Reports and other compliance documents necessary for shipment release.</li><li>Assist the Service Trade and Compliance Manager specifically with APAC compliance audits and vendor performance assessments.</li><li>Ensure the swift release of routine shipments by securing necessary Certificates of Conformity.</li></ul> <ul><li>Experienced: You have 4 to 8&#xa0;years of experience in warehousing, reverse logistics, transportation, or compliance.</li><li>Holistic Thinker: You understand supply chain concepts (planning, inventory, logistics) and how your specific role impacts broader organizational goals.</li><li>Tech-Savvy: You have strong proficiency in Microsoft Excel. Experience with NetSuite and Salesforce is a major plus.</li><li>Self-Starter: You take initiative, working proactively with minimal supervision to handle multiple tasks in a fast-paced environment.</li><li>Communicator: You possess excellent (fluent) oral and written English skills, allowing you to build trust with internal and external partners.</li><li>Must be based in either&#xa0;Singapore or Malaysia with legal work rights.&#xa0;</li></ul><p>Preferred Background:</p><ul><li>Experience in Service Logistics or Manufacturing environments in IT company.</li></ul> <p>What We Offer</p><ul><li>A competitive salary commensurate with your experience and qualifications.</li><li>The opportunity to work with a high-performance team that values integrity and analytical precision.</li><li>A role where your abili ... (truncated, view full listing at source)