Technical Support Specialist - Student Position

<p>As a Technical Support Specialist, you'll be on the front lines, providing expert technical support and troubleshooting complex issues for our users. You'll have a significant impact on our users and the growth of our product.</p><ul><li><p>Provide timely, high-quality support to users: triage, troubleshoot, and resolve product issues with clear, empathetic communication.</p></li><li><p>Reproduce, diagnose, and document technical problems end-to-end, capturing precise steps, logs, and screenshots.</p></li><li><p>Work hands-on in the product to understand features, validate fixes, and regularly test new flows; provide actionable feedback.</p></li><li><p>Investigate API and integration issues using tools like Postman and browser DevTools (Network/Console).</p></li><li><p>Collaborate closely with Engineering and Product to scope, prioritize, and escalate issues with strong context and impact assessment.</p></li><li><p>Proactively surface product patterns and emerging trends; raise risks and suggest documentation improvements.</p></li><li><p>Create and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents.</p></li><li><p>Uphold security and data-handling best practices when working with sensitive user information or logs.</p></li></ul> <p>This is a hybrid role requiring candidates to work 2.5 days per week with a minimum of 2 days from&#xa0; our Wix Office in Cedar Rapids, Iowa.</p><ul><li><p>Currently pursuing a Bachelor’s in CS, IS, Engineering, or a related technical field.</p></li><li><p>This role is designed for the Class of 2026. We’re looking for students ready to jump into a career shortly after their internship</p></li><li><p>Prior exposure to technical support or client-facing troubleshooting .</p></li><li><p>Solid web fundamentals: understand HTTP requests/responses, status codes, and JSON; comfortable using browser DevTools.</p></li><li><p>Familiarity with APIs: ability to use Postman (or cURL) to send requests, read responses, and follow simple authorization patterns.</p></li><li><p>Analytical troubleshooting skills: proven ability to reproduce issues, capture evidence, and write clear steps.</p></li><li><p>Strong client-facing communication: clear, empathetic writing and speaking; able to translate technical findings for non-technical audiences.</p></li></ul><p>Ownership mindset: demonstrated ability to drive projects or tasks to completion in fast-moving environments.</p> <p>We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.</p><p>&#xa0;</p><p>We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.</p><p>We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.</p><p>&#xa0;</p><p><strong>Last day to apply March 1st , 2026 EOD</strong></p>