Technical Product Support Specialist at Base44

<p><strong>We&#xa0;are currently hiring Lviv-based applicants for the following shift:</strong></p><ul><li><strong>Tuesday&#xa0;— Saturday 8AM—5PM</strong></li></ul><p>Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. You will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. In your day-to-day, you will:</p><ul><li>Provide Base44 users with complex technical solutions, including remote access to systems, analyzing diagnostics, and troubleshooting network or database issues&#xa0;</li><li>Implement fixes, workarounds, or configuration changes to restore functionality&#xa0;</li><li>Properly identify, document, and escalate bugs for quick resolution&#xa0;</li><li>Recognize trends in user experiences and advocate for fast solutions&#xa0;</li><li>Interact closely with the product team to understand features, functionality, and potential pain points&#xa0;</li><li>Document and clearly communicate technical issues to developers with detailed steps for replication&#xa0;</li></ul> <ul><li>1+ years of experience in a customer-facing technical role</li><li>Strong technical skills, comfortable navigating unfamiliar tools and technical documents&#xa0;</li><li>Demonstrated ability to take ownership of initiatives and drive them to completion within a fast-paced environment&#xa0;</li><li>Ability to work well in small, collaborative teams and communicate clearly in both verbal and written forms&#xa0;</li><li>Strong growth mindset and a relentless pursuit of success, with a genuine eagerness to learn and develop new skills&#xa0;</li><li>Familiarity with JavaScript and React basics&#xa0;</li><li>Experience troubleshooting API connections, inspecting network requests, and identifying errors in the console&#xa0;</li><li>Proven experience with vibe coding tools - an advantage&#xa0;</li><li>Bachelor’s degree in Computer Science, Information Technology, or a related technical field - an advantage</li></ul> <p>We're <a href="https://www.wix.com/press-room/home/post/wix-further-expands-into-vibe-coding-with-acquisition-of-base44-a-hyper-growth-startup-that-simplif">Base44</a>, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language—no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.</p><p>We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.</p><p>We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.</p><p>The Base44 Support team is the first touchpoint for users who encounter roadblocks while building applications. We leverage deep investigative skills and provide top-level care to ensure their success and satisfaction.</p>