Technical Support Specialist - Base44

<p>Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will:</p><ul><li><p>Operate with minimal supervision and substantial discretion on matters of significance.</p></li><li><p>Assist users with product-related issues, offering timely and effective solutions.</p></li><li><p>Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge.</p></li><li><p>Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision.</p></li><li><p>Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed.&#xa0;</p></li><li><p>Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback.</p></li></ul><p>***</p><p><em>This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible.</em></p><p><strong>This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week.</strong></p> <ul><li><p>2+ years of experience working&#xa0; in Technical Support/Solution topics in a Web environment ,&#xa0; owning complex investigations and escalations.</p></li><li><p>Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc ).</p></li><li><p>Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown.</p></li><li><p>Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements.</p></li><li><p>Effective and adaptable when things move fast and plans are still evolving.</p></li><li><p>Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset.</p></li></ul><p>Bonus points</p><ul><li><p>Bachelor’s degree in computer science, information systems, or related field, or equivalent practical experience</p></li><li><p>Hands-on tinkering with “vibe coding” - side projects or small experiments you can show.</p></li><li><p>Strong technical writing for specifications, runbooks, and incident reports</p></li><li><p>Comfortable inspecting network requests and spotting errors in the console.</p></li><li><p>Experience troubleshooting API connections and integrations or with system reliability engineering.</p></li></ul> <p>We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.</p><p>We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.</p><p>We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.</p><p>This is a full-time position. We are currently hiring for the following set schedules:</p><ul><li><p><strong>Sunday – Thursday:</strong> 10:00 AM – 7 ... (truncated, view full listing at source)