Technical Solution Team Leader - Base44

<p>We’re looking for a highly motivated and dynamic Technical Support&#xa0; Team Lead to join our growing group. This is a great opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment.&#xa0; You’ll play a huge role in shaping the future of how we support Base 44 users&#xa0; and helping to grow the product. you’ll:</p><ul><li><p>Manage daily objectives, priorities, risks, and overall performance to ensure consistent team output.</p></li><li><p>Act as the primary communication link, providing the team with necessary context and a clear understanding of the bigger organizational picture to maintain strategic alignment.</p></li><li><p>Mentor team members, provide technical guidance, and empower them to take full ownership of their tasks and projects.</p></li><li><p>Set clear expectations, ensure consistent follow-up on tasks, and manage accountability to make sure the team meets required goals.</p></li><li><p>Serve as the final point of contact for team and customer escalations, leading by example with creative problem-solving.</p></li><li><p>Maintain high team morale, motivate technical experts, and provide mentorship for career development and growth.</p></li><li><p>Influence the strategic vision for the support domain, contribute insights, and participate in global projects to improve the overall user experience.</p></li></ul> <ul><li><p>A minimum of two years of managerial experience leading a technical support team.</p></li><li><p>Must be located in and eligible to work full-time from our Cedar Rapids Office, fulfilling a hybrid schedule that requires a minimum of 3 days in the office per week.</p></li><li><p>Be a natural and charismatic leader who easily connects with, and stands out to, others.</p></li><li><p>Demonstrate exceptional communication skills, with the ability to clearly articulate ideas, visions, and performance expectations.</p></li><li><p>Apply strong analytical skills to report on team results and drive data-informed decisions.</p></li><li><p>Tech-savvy with a passion for deep troubleshooting, including familiarity with web development technologies (JS/HTML/CSS) and client-server architecture (API/HTTP).</p></li><li><p>Possess solid web basics (understanding HTTP requests/responses, status codes, headers, and JSON payloads) and the ability to read browser console and network tabs.</p></li><li><p>API familiarity and comfort using tools like Postman to send requests, read responses, and follow simple authentication patterns (API keys/Bearer tokens).</p></li></ul> <p>The Base Support team is the first touchpoint for users who encounter roadblocks while building applications. We leverage deep investigative skills and provide top-level care to ensure their success and satisfaction.</p>